PointClickCare
1001-5000 employees
health-and-human-services
hospitals-and-health-care
long-term-care
enterprise-software
cloud-computing
it-services-and-it-consulting
computer-software
consumer-internet
consumers
ehr
elder-care
electronic-health-records
emar
emr
enterprises
fitness
health
health-care
health-care-information-technology
health-information-platform
hospital
information-technology
internet
longterm-care
nursing-homes
point-of-care
saas
services
software
web-browsers
wellness
About PointClickCare
From start-up to market leader, PointClickCare's innovative cloud-based technology is advancing the senior care industry, and making a true impact on people's lives. Recently named one of Deloitte's fastest growing technology companies and Canada's best managed companies, PointClickCare provides so many opportunities and a great culture for employees.
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Description
- As part of the Professional Services, Solution Services team, the Software Implementation Consultant will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings.
- The Consultant will be diligent, customer focused, agile, transparent and a strong communicator.
- This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business.
- The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup.
- Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption.
- The applicant should expect up to 30% travel to customer sites and regional meetings.
- The Software Implementation Consultant will report to the Manager, Professional Services.
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Requirements
- Post-secondary education in business or technology related field (preferred)
- Excellent communication, organizational and collaboration skills
- Previous experience configuring or implementing a software solution, database testing and end-user support, preferred
- Strong analytical and problem-solving skills
- Demonstrated attention to detail and quality validation process adherence
- Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence
- Experience working on multiple project teams simultaneously balancing milestones and objectives efficiently and on time
- Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments
- Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
- Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
- 2-4+ years in a software implementation role
- Healthcare market experience, preferred
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Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!