Plenful
11-50 employees
Health, Wellness and Fitness
Technology
About Plenful
Plenful is a health and wellness technology company focused on improving mental health and well-being through innovative digital solutions. The company offers a platform that integrates mindfulness, meditation, and personalized wellness programs designed to enhance users' mental resilience and overall quality of life. Founded in 2020, Plenful aims to make mental health support accessible and engaging by leveraging technology and expert content. Their mission is to empower individuals to take control of their mental health through easy-to-use, evidence-based tools.
3 months ago
Senior Technical Implementation Specialist
Full-time
Senior
Solutions Engineer
📋
Description
- As an early Technical Implementation Specialist at Plenful, you will be responsible for configuring the platform for new customers, engaging with clients to gather feedback and support, and collaborating with sales, engineering, and product teams to ensure successful implementations.
- You will help improve the implementation process, support customer needs through documentation and omnichannel support, and communicate customer feedback to product teams.
- The role offers significant growth potential within a funded startup environment, with a focus on transforming healthcare operations through innovative AI workflow automation.
- The position is remote within the United States and involves working closely with various internal teams to deliver value to healthcare clients.
🎯
Requirements
- 4+ years of experience in Solutions Engineering, Implementation, Technical Account Management, or a related field
- Direct experience in customer-facing roles or managing customer relationships
- Ability to explain complex technical problems clearly to different audiences
- Experience in the healthcare industry (familiarity with data quality management, prior authorizations, benefits verification, etc.)
- Proficient in SQL
- Experience working with APIs and/or FHIR integrations (JSON, HL7, XML, etc.)
- Excellent verbal and written communication skills
- Strong problem-solving skills and customer-focused approach
- Ability to work collaboratively across functions
- Highly organized, able to manage multiple accounts and prioritize tasks
- Genuine interest in healthcare and improving industry efficiency
- BA/BS degree preferred
🏖️
Benefits
- Unlimited PTO
- Health insurance
- Meal stipend
- Health & wellness stipend
- Team off-sites
- 401K matching
- Stock options