4 months ago
Property Operations Coordinator
Pittsburgh, Pennsylvania - Office
Full-time
Mid Level
Property Operations Coordinator
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Description
- At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.
- Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.
- From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.
- The impact you'll have
- At Placemakr, our obsession with exceptional service doesn’t stop at our guests, residents and partners – it encompasses our team members as well. As Property Operations Coordinator, you will play a pivotal role in providing support to our property leadership team and property team members through exceptional communication and prioritization skills, executing on administrative and operational tasks to improve efficacy of the overall team, and being a hands-on member of front of house and back of house teams. Reporting directly into the General or Operations Manager, we are seeking individuals who champion Placemakr’s Community Norms, bring a forward-thinking, proactive mindset to each shift and are considered an extension of our property leadership team. As an integral member of our on-site property team and a future leader at Placemakr, you will embody our Property Team Mission with each guest and team member interaction, lead by example and ultimately ensure that our guests are delighted by the experiences created by each team member on property.
- This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational.
- This is a full-time, onsite position located in Pittsburgh, PA
- The pay rate for this role is $25/hr.
- What you'll do
- Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
- Foster a "one team" mentality by collaborating effectively with all property team members, contributing to a cohesive and supportive work environment.
- Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
- Spend 100% of your time playing an active role in the day-to-day operations of your property, including providing administrative and operational support to your leadership, front of house and back of house teams, to maintain operational excellence.
- Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including employee engagement ratings, NPS scores, brand standards, and consistently positive customer reviews.
- Effectively resolve escalated guest and team member issues with autonomy, exercising exceptional judgement and decision-making skills.
- Support the front of house operations by being a hands-on, service-focused team member at the front desk and addressing any operational or guest-facing issues.
- Support the back of house operations by inspecting rooms, creating housekeeping boards or delivering on inventory-related tasks.
- Support your property and department leaders with creating and communicating schedules, addressing time-clock issues, collecting missed punch forms and delivering on operational, administrative or budgetary duties and efficiencies.
- Provide support to property and department leaders with the inventory and ordering process for all property supplies including, but not limited to, room amenities, housekeeping supplies, business cards, pin cards, administrative supplies, and approved property signage.
- Additional duties and responsibilities, as assigned.
- What it takes
- Bachelor’s degree in hospitality, management, business administration or related field or commensurate experience in lieu of a degree.
- 1+ years in a client-service work environment and/or 1+ years in an administrative or operations support-focused role.
- Experience with basic office tools and systems such as Microsoft Office (Word, Excel, PowerPoint).
- Previous experience in a property management or point of sale system preferred.
- Demonstrated ability to multi-task and prioritize tasks effectively based on urgency.
- Exceptional organizational and time-management skills.
- Problem-solving and strong communication skills.
- Embody our Property Team Mission of Customer, Consistency and Community (Norms).
- Lead by example and embody core values: Own It, Make It Better, Treat People Right.
- Ability to stand, sit, or walk for extended periods and handle objects weighing up to 50 pounds.
- CPR Certification (to be obtained within a week of start if not already certified).
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Requirements
- Bachelor’s degree in hospitality, management, business administration or related field or commensurate experience in lieu of a degree
- 1+ years in a client-service work environment and/or 1+ years in an administrative or operations support-focused role
- Experience with basic office tools and systems such as Microsoft Office (Word, Excel and PowerPoint)
- Previous experience in a property management or point of sale system preferred
- Demonstrated ability to multi-task and prioritize tasks effectively based on urgency
- Exceptional organizational and time-management skills
- Problem-solver and skilled communicator
- Ability to stand, sit, or walk for extended periods and handle objects weighing up to 50 pounds
- CPR Certification (to be obtained within a week of start if not already certified)
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Benefits
- Generous monthly bonus program of up to $500/month
- Company stock options
- 401k + 4% employer matching program
- Medical, Vision & Dental Insurance plan options
- Flexible Spending Account & Health Savings Account options
- 15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out
- PTO increases to 20 days per year after 2.5 years of employment
- Enjoy a paid day off for your birthday
- Paid Parental Leave
- Paid Life Insurance
- Flexible scheduling (including 3- and 4-day full-time work weeks)
- Position development with potential to increase pay by at least $2/hr in as fast as 9 months
- Exclusive Placemakr-branded swag through the Placemakr Stars Program
- Weekly Paychecks, plus ZayZoon paycheck access
- Discounts at select Placemakr properties across the US