4 months ago
Helpdesk Support Technician
Tucson, Arizona - Office
Full-time
Entry Level
Helpdesk Support Technician
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Description
- The Pima County Attorney’s Office (PCAO) is seeking a Helpdesk Support Technician to be a member of their Information Technology Division.
- This position provides first level technical and base operational production support, consultation, troubleshooting/resolution, training, and user guidance to PCAO divisions.
- The role involves capturing and recording actions in the Service Desk system, analyzing and resolving client operational issues, providing technical support and training, monitoring IT infrastructure, and maintaining security and confidentiality.
- The position requires executing scheduled jobs, analyzing operational problems, performing routine maintenance, and maintaining inventories.
- It is an in-office role located in Tucson, AZ, and cannot be remote.
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Requirements
- High School diploma or G.E.D. equivalent
- Two years of experience working in an information technology related field providing customer-facing technical support, communications hardware/software support, computer hardware/software support, or working in a technical call center or help desk environment
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Benefits
- Generous health insurance coverage
- Retirement plans that contribute to long-term financial security
- Flexible work schedules
- A generous family leave policy
- Wellness programs that prioritize employee well-being
- Opportunities for professional advancement through training programs, workshops, and educational reimbursement
- County-wide employee recognition program