Peraton
10001+ employees
Defense & Space
Information Technology & Services
Government Relations
About Peraton
Peraton is a leading government services provider specializing in national security, defense, and intelligence solutions. Founded in 2017, the company delivers innovative technology and mission-critical services to U.S. government agencies, including cybersecurity, space, intelligence, and communications. Peraton's mission is to protect and advance national interests by providing trusted, cutting-edge solutions that address complex challenges. With a workforce exceeding 15,000 employees, Peraton is recognized for its commitment to innovation, operational excellence, and customer success in the defense and intelligence sectors.
5 months ago
Desktop Support Agent
San Antonio, Texas - Office
Full-time
Mid Level
Desktop Support Agent
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Description
- Peraton is seeking a Desktop Support Agent.
- This position will perform the following but not limited to: Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
- Uses automated information systems to analyze routine situations.
- Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.
- Resolves problems or contacts more senior technical support as necessary.
- Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
- Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
- Maintains network diagrams and circuit records.
- Instructs users in the use of PCs and networks.
- May perform basic PC, PBX, and network software programming.
- Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
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Benefits
- Competitive salary range of $51,000 - $82,000, determined by experience and other factors.
- Overtime, shift differential, and discretionary bonus eligibility.
- Health insurance options.
- Paid time off and leave benefits.
- Opportunities for career development and training.
- Support for security clearance process.