3 months ago
Onboarding Manager
San Francisco, California - Hybrid
Full-time
Mid Level
Onboarding Manager
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Description
- Numeral is building the automation backbone for internet commerce, focusing on sales tax compliance.
- The Onboarding Manager will serve as the face of Numeral to new clients, guiding them from contract signing to full deployment, and will manage a team to deliver smooth implementations.
- The role involves developing scalable processes, working closely with product and engineering teams, and translating client needs into internal requirements.
- The company values ownership, operational excellence, and proactive problem-solving, offering an opportunity to make a significant impact in a rapidly growing startup.
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Requirements
- 7+ years of experience in related roles (Onboarding, Implementation, Customer Success, Program/Project/Operations Management, Consulting).
- 2+ years of proven experience managing growing teams, ideally in operations-heavy roles, with strong performance management and process optimization skills.
- Strong organization and project management skills with the ability to juggle multiple client projects and high bias for action.
- Ability to navigate technical details (APIs, integrations, data workflows, systems) and troubleshoot issues for customers.
- Strong analytical mindset and experience shaping team and product strategy based on customer feedback.
- Excellent communication skills - able to clearly explain complex issues across varied audiences with empathy.
- Critical thinker with a proactive problem-solving mindset, comfortable working in a fast-growing startup.
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Benefits
- Opportunity to be a core builder in an ambitious, globally minded startup.
- Learn how to scale international compliance systems.
- Work across functions and with leadership early in your career.
- Make a visible impact immediately through enablement and operational design.
- Note: Although the role does not require daily in-office presence, proximity to the SF Bay Area is preferred.