NSC Global
501-1000 employees
Information Technology and Services
IT Services
Managed Services
About NSC Global
NSC Global is a leading provider of global IT managed services, specializing in delivering end-to-end IT infrastructure and workplace services to multinational organizations. Founded in 1997, the company focuses on optimizing IT environments through innovative solutions including service desk, field services, and asset management. NSC Global's mission is to enable seamless IT operations worldwide, helping clients improve efficiency and reduce costs while supporting their digital transformation initiatives. With a strong presence in multiple countries, NSC Global supports a diverse client base across various industries, leveraging its expertise to deliver consistent, high-quality IT services on a global scale.
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Description
- The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.
- Responsibilities include supporting Microsoft desktop OS and Windows applications, building and installing PCs and peripherals, maintaining networks and devices, troubleshooting software and network issues, collaborating with technical teams, supporting network devices and servers, and ensuring service levels are met. The role also involves supporting Windows 10/11 migrations, liaising with third-party vendors, managing desktop/laptop lifecycle, and providing technical support on-site.
- Qualifications include a Bachelor's degree in Computer Science, IT, or related field (not always required), 3-5 years of technical support experience, strong hardware, software, and networking knowledge, excellent communication skills, and relevant certifications like CompTIA A+ or Network+. Knowledge of Microsoft Client OS, Active Directory, DHCP, DNS, and patch management is essential.
- The candidate should have strong technical knowledge, hands-on experience with desktop/laptop lifecycle management, and the ability to work in a global delivery environment. Bilingual skills and a valid driver’s license are preferred.
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Benefits
- Opportunities to work on diverse IT support projects.
- Potential for career growth within a global organization.
- Exposure to a variety of Microsoft and networking technologies.
- Supportive team environment.