Neuraflash
51-200 employees
Information Technology and Services
Consulting
Artificial Intelligence
About Neuraflash
Neuraflash is a consulting firm specializing in AI-driven customer experience and digital transformation solutions. The company partners with leading technology providers like Salesforce to deliver innovative strategies and implementations that enhance customer engagement and operational efficiency. Founded in 2017, Neuraflash focuses on leveraging artificial intelligence and data analytics to help businesses optimize their sales, marketing, and service processes. Their mission is to empower organizations to create personalized, seamless customer journeys through cutting-edge technology and expert consulting services.
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Description
- At NeuraFlash, Part of Accenture, we are redefining the future of business through AI and innovative technologies.
- As an AWS Solution Architect, you will ensure customer success by building and launching Amazon Connect solutions, conducting technology assessments, and translating customer requirements into effective contact center designs.
- You will lead discovery, deliver presentations, oversee project delivery, and mentor technical teams.
- The role involves deep architectural discussions, managing project communications, and providing end-user training.
- You will also participate in strategy discussions with contact center leadership, ensuring solutions are designed for optimal ROI and outcomes.
- The position offers flexibility for remote work, travel up to 25%, and a collaborative, fun company culture.
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Requirements
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with communications protocols and APIs such as WebRTC and SIP
- Experience with scripting/coding (e.g., Python, Java, C#, .NET, Node.js)
- Strong troubleshooting and debugging skills
- Experience with CloudFormation, Contact Flow Design, Lambda, Lex, and Call Center Routing
- Knowledge of automation tools like Jenkins, GitLab CI/CD, CodeDeploy
- Contact Center architecture knowledge
- Experience in technology/software sales, pre-sales, or consulting
- Advanced knowledge of AWS services and cloud architecture
- Familiarity with Salesforce Service Cloud
- Experience with other contact center platforms (Genesys, Cisco, Avaya, Twilio, etc.)
- Experience with WorkForce Management solutions
- Experience with outbound dialers and campaign management
- Knowledge of Agile and Scrum methodologies
- AWS Cloud Practitioner Certification
- AWS Developer Associate or Professional Certification
- AWS Solution Architect Certification or Professional
- Salesforce Certified Administrator
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Benefits
- Flexible remote work options and in-person work at Massachusetts HQ or regional hubs
- Travel opportunities up to 25% for certain roles
- Culture of trust and flexibility to manage personal commitments
- Collaborative environment with town halls and open communication
- Regular team celebrations and fun activities