Natera
1001-5000 employees
Biotechnology
Genomics
Healthcare
Medical Diagnostics
About Natera
Natera is a global leader in cell-free DNA testing, specializing in non-invasive prenatal testing, oncology, and organ transplant rejection monitoring. Founded in 2004, the company leverages advanced genetic testing and proprietary technology to provide highly accurate and actionable insights for patients and healthcare providers. Natera's mission is to improve clinical outcomes through innovative genetic testing solutions that empower informed medical decisions. Their products include Panorama, a prenatal screening test, and Signatera, a personalized circulating tumor DNA test for cancer management. Natera is publicly traded on NASDAQ under the symbol NTRA and serves a broad market including clinical laboratories, hospitals, and research institutions.
6 months ago
Patient Services Training Specialist
San Carlos, California - Office
Full-time
Mid Level
Patient Services Training Specialist
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Description
- We are seeking an experienced Patient Services Training Specialist to design, implement, and manage training initiatives that support the success of our Patient Services team. This role is pivotal in ensuring team members have the knowledge, tools, and skills to deliver an exceptional patient experience. The Training Specialist will focus on identifying training needs, developing programs, and measuring the impact of these initiatives to foster a culture of continuous improvement and professional development.
- This position emphasizes collaboration with leadership and cross-functional teams to align training efforts with business objectives, improve productivity, and enhance overall team performance.
- PRIMARY RESPONSIBILITIES:
- Collaborate with supervisors, leadership, and team members to identify training gaps and requirements for new hires and existing employees.
- Use data and performance reviews to report back to management of training programs that address individual and team development areas.
- Deliver engaging, comprehensive training programs, including onboarding, policy updates, and role-specific development.
- Employ various training methods, including e-learning, workshops, one-on-one coaching, and simulations.
- Oversee assigned training activities, track completion rates, and ensure programs meet quality and compliance standards.
- Develop and maintain Standard Operating Procedures (SOPs) and training documentation.
- Report on training effectiveness through key performance indicators (KPIs), feedback surveys, and performance data.
- Conduct quality verbal and written communications reviews, providing detailed feedback to improve accuracy, professionalism, and adherence to processes.
- Stay updated on industry best practices, training trends, and emerging technologies to enhance the training strategy.
- Actively participate in process improvement initiatives to align training efforts with organizational goals.
- Partner with leadership and other departments to ensure training aligns with patient success strategies and initiatives.
- Share training outcomes and progress with stakeholders through detailed reports and presentations.
- Resolve any specific problems and tailor training programs as necessary.
- Maintain a keen understanding of training trends, developments, and best practices.
- Maintain and communicate training key performance indicators (KPIs) to leadership.
- QUALIFICATIONS:
- Bachelor’s degree in education or related field is preferred.
- Bilingual - English and Spanish.
- 3+ years of experience leading training programs.
- Track record in designing and executing successful training programs.
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.).
- Excellent communication and leadership skills.
- Strong writing and record-keeping ability for reports and training manuals.
- Good computer and database skills.
- Background in medical billing preferred.
- KNOWLEDGE, SKILLS, AND ABILITIES:
- Hypothesis-driven.
- Passion for driving a positive patient experience.
- Superior problem-solving skills.
- Close attention to detail.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to work on multiple tasks and prioritize work.
- Must be willing to work extended hours as necessary.
- Ability to work cross-functionally as a team.
- PHYSICAL DEMANDS & WORK ENVIRONMENT:
- This position requires the ability to use a computer keyboard, interact with service providers, and communicate over the telephone and videoconferencing. The ideal candidate will also be expected to work outside normal business hours, including weekends, if deemed necessary.
- The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
- Location: San Carlos, CA
- Salary Range: $77,600 - $97,000 USD
- OUR OPPORTUNITY
- Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
- The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the industry’s elite, you’ll be challenged and take pride in being part of a company that is changing the landscape of genetic disease management.
- WHAT WE OFFER
- Comprehensive medical, dental, vision, life and disability plans.
- Free testing for employees and immediate families.
- Fertility care benefits.
- Pregnancy and baby bonding leave.
- 401k benefits.
- Commuter benefits.
- Employee referral program.
- For more information, visit www.natera.com.
- Natera is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants are encouraged to apply regardless of race, gender, age, disability, or other protected status.
- Additional info for California residents available via link.
- Note: Natera will only contact candidates with a @natera.com email domain.
- [End of job description]
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Requirements
- Bachelor’s degree in education or related field is preferred.
- Bilingual - English and Spanish.
- 3+ years of experience leading training programs.
- Track record in designing and executing successful training programs.
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.).
- Excellent communication and leadership skills.
- Strong writing and record-keeping ability for reports and training manuals.
- Good computer and database skills.
- Background in medical billing preferred.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to work on multiple tasks and prioritize work.
- Must be willing to work extended hours as necessary.
- Ability to work cross-functionally as a team.
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Benefits
- Comprehensive medical, dental, vision, life and disability plans.
- Free testing for employees and their immediate families.
- Fertility care benefits.
- Pregnancy and baby bonding leave.
- 401k benefits.
- Commuter benefits.
- Employee referral program.