n8n
51-200 employees
Software
Automation
Information Technology
About n8n
n8n is an extendable workflow automation tool that enables users to connect various applications and services to automate repetitive tasks without extensive coding. Founded in 2019, n8n offers an open-source platform that empowers developers and businesses to create custom workflows with ease, enhancing productivity and operational efficiency. The company focuses on providing a flexible, user-friendly automation solution that supports a wide range of integrations, positioning itself as a key player in the automation and low-code/no-code software market.
📋
Description
- The role involves managing enterprise customer relationships to drive adoption, retention, and expansion for n8n's automation platform.
- You will own a book of strategic customers, ensure successful onboarding, facilitate renewals, and proactively address challenges.
- Additionally, you will build and optimize workflows and processes to enhance customer engagement, identify upsell opportunities, and collaborate with support, engineering, and product teams to improve customer experience.
- The position requires a technical background, strong interpersonal skills, and experience working with large SaaS customers.
- The company offers a remote-first environment with benefits including competitive compensation, equity, work/life balance, health coverage, retirement plans, and various growth and wellness initiatives.
🎯
Requirements
- Customer Success experience: You’ve managed book of business and know how to run QBRs, onboardings, and renewals.
- Curiosity & intelligence: You learn quickly, understand customer motivations, and can translate n8n’s value to different audiences.
- Technical background: You’ve held a technical role in the past, or regularly worked in a customer-facing role with technical / IT stakeholders; you can handle technical conversations and know when/how to escalate.
- Commercial acumen: You have experience driving upsells and cross-sells, contributing to revenue growth.
- Excellent interpersonal strengths: You communicate clearly, operate in a structured manner, and you build lasting customer relationships.
- Cross-functional partnerships: Proven ability to collaborate cross-functionally with internal and external stakeholders.
- Enterprise experience: You’ve worked with large customers in a SaaS/technology context.
- Growth mindset: You’re adaptable, coachable, and keen to expand your technical and commercial expertise.
- Process design: You’ve been involved in setting up CS tooling, processes, or automations before.
- Automation curiosity: You’re familiar with AI and automation tools, bonus points if you’ve played around with n8n!
- Startup or scale-up experience: Comfortable operating in fast-changing, high-growth environments.
- Bachelor’s degree: Preferably in a technical or engineering field.
🏖️
Benefits
- Competitive compensation – We offer fair and attractive pay.
- Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance – We work hard but ensure you have time to recharge: Europe: 30 days of vacation, plus public holidays; US: 15 vacation days, 8 sick days, plus public holidays.
- Health & wellness – Europe: Benefits according to local norms; US: Multiple low-premium, low-deductible medical plans, dental, and vision coverage.
- Future planning – Europe: Pension contributions; US: 401(k) with 4% employer match.
- Financial security – Europe: Benefits according to local norms; US: Company-paid disability and life insurance.
- Career growth – €1K (or equivalent) per year for courses, books, events, or coaching.
- A passionate team – Regular hackathons and a love for the product.
- Remote-first – Working remotely across Europe, with some roles in hybrid settings.
- Giving back – $100 per month to support open source projects.
- AI enablement – Unlimited AI budget for exploring and using productivity tools.
- Transparency – Clear communication about company and individual work.
- An ambitious but kind culture – eNPS score of 94!