Miratech
1001-5000 employees
Information Technology and Services
IT Consulting
Software Development
About Miratech
Miratech is a global IT services and consulting company specializing in digital transformation, software engineering, and IT outsourcing. Founded in 1989, the company delivers innovative technology solutions to enterprises worldwide, focusing on enhancing business performance through custom software development, cloud services, and IT consulting. Miratech serves a diverse range of industries including finance, telecommunications, and healthcare, leveraging its expertise to drive digital innovation and operational efficiency. With a strong commitment to quality and client satisfaction, Miratech operates across multiple countries, supporting global clients with scalable and flexible IT solutions.
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Description
- Miratech helps visionaries change the world.
- We are a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises.
- The role involves leading, designing, and implementing NICE-based routing solutions, developing secure IVR applications, and migrating legacy call center systems to modern omnichannel platforms.
- The engineer will work closely with cross-functional teams to troubleshoot issues, optimize customer journeys, and ensure seamless system integrations.
- Responsibilities include managing stakeholders, release planning, designing call flows, building chat solutions, API integration, providing SME guidance, and working with cloud-based systems.
- The ideal candidate has extensive experience with NICE CXOne, scripting, API development, and troubleshooting end-to-end call center applications.
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Requirements
- 5+ years of experience with NICE InContact and/or NICE CXone
- 3+ years of experience scripting in NICE CXOne Studio
- Strong conflict management skills
- Excellent organizational and communication skills
- Experience in creating contact center dashboards
- Familiarity with Salesforce
- Basic knowledge of intersystem networking and data traffic flow
- Ability to troubleshoot web-based applications like Salesforce or Microsoft Dynamics
- Experience working with RESTful Webservices / APIs (Nice to Have)
- Programming experience in C#, C++, Java, JavaScript, or Python (Nice to Have)
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Benefits
- Health insurance
- Language courses
- Relocation program
- Work from anywhere culture
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility and internship opportunities
- Impactful projects for top global clients
- Inclusive and supportive work environment
- Open communication and team-building events
- Social sustainability practices including IT education, community empowerment, environmental sustainability, and gender equality