Mindex
201-500 employees
Information Technology and Services
IT Consulting
Software Development
About Mindex
Mindex is a technology consulting and software development company founded in 1994, specializing in delivering custom IT solutions and digital transformation services. The company partners with clients across various industries to provide software engineering, cloud services, and IT consulting aimed at improving operational efficiency and accelerating innovation. With a strong focus on quality and client collaboration, Mindex supports businesses in leveraging technology to solve complex challenges and drive growth. Headquartered in the United States, Mindex has grown steadily and is recognized for its expertise in software development and IT services.
10 months ago
Senior AI Conversation Engineer
Full-time
Senior
Senior AI Conversation Engineer
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Description
- Founded in 1994 and celebrating 30 years in business, Mindex is a software development company with a rich history of demonstrated software and product development success. We specialize in agile software development, cloud professional services, and creating our own innovative products. We are proud to be recognized as the #1 Software Developer in the 2023 RBJ's Book of Lists and ranked 27th in Rochester Chamber’s Top 100 Companies. Additionally, we have maintained our certification as a Great Place to Work for consecutive years in a row. Our list of satisfied clients and #ROCstar employees are both rapidly growing— Are you next to join our team?
- Mindex’s Software Development division is the go-to software developer for enterprise organizations looking to engage teams of skilled technical resources to help them plan, navigate, and execute through the full software development lifecycle.
- We seek a skilled Senior AI Conversation Engineer to join our team.
- Essential Functions:
- The Senior AI Conversation Engineer will design, architect, and implement robust conversational AI systems (chatbots, voice assistants, or virtual agents) that drive real business value across enterprise systems, with extensive use of Python, SQL, and modern data engineering frameworks.
- Key Responsibilities:
- Define conversation flows and dialogue architectures to support multi-turn, context-aware, natural dialogs.
- Develop, write, and optimize prompts to guide large-language models (LLMs) or other generative models toward accurate, context-appropriate, safe outputs.
- Fine-tune and/or adjust models (when applicable), including prompt tuning, fine-tuning, or parameter optimization, to align model behavior with product and user goals.
- Integrate conversational AI with existing backend systems via APIs and data pipelines; ensure seamless data flow, context handling, and retrieval when needed.
- Iterate on conversation design through testing: run A/B tests, user simulations, evaluate model outputs (with both automated metrics and human review), debug edge cases, and improve performance over time.
- Collaborate closely with product managers, UX / conversation designers, data engineers, and other stakeholders to define requirements, ensure ethical and safe model behavior, and deliver polished user experiences.
- Qualifications:
- Bachelor’s Degree in Computer Science or equivalent experience preferred.
- 5 plus years of experience in software engineering with a strong focus on Python development and strong problem-solving skills.
- Demonstrated experience in conversation architecture / design: defining dialogue flows, state/context management, branching logic, user experience considerations in conversational UI.
- Deep expertise in prompt engineering: writing, testing, and refining prompts to guide large language or generative models toward desired behavior, leveraging techniques like few-shot, zero-shot prompting, chain-of-thought, role prompting, or context conditioning.
- Experience with model tuning (prompt tuning, fine-tuning, hyperparameter adjustment) or otherwise optimizing model outputs to meet quality, safety, and reliability standards.
- Practical experience with at least one conversation / agent platform (e.g., Dialogflow preferred; or other chatbot/voice-bot platforms / agent frameworks). Ability to build, deploy, and maintain agents on such platforms.
- Experience with API integration; connecting the conversational agent to backend services, databases, or external APIs to fetch or store context, user data, or dynamic content.
- Solid conversation design experience; understanding of user-centered design, usability, natural language understanding / generation, user experience (UX) considerations, tone and style, context management, fallback and error handling.
- Strong communication skills, ability to collaborate across disciplines (product, design, engineering, data), and translate technical AI capabilities into user-facing solutions.
- Curiosity about latest developments in AI / NLP / LLMs, willingness to experiment, learn, and refine prompts / models / flows continually.
- Physical Conditions/Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- No heavy lifting is expected. Exertion of up to 10 lbs.
- Benefits:
- Health insurance
- Paid holidays
- Flexible time off
- 401k retirement savings plan and company match with pre-tax and ROTH options
- Dental insurance
- Vision insurance
- Employer paid disability insurance
- Life insurance and AD&D insurance
- Employee assistance program
- Flexible spending accounts
- Health savings account with employer contributions
- Accident, critical illness, hospital indemnity, and legal assistance
- Adoption assistance
- Domestic partner coverage
- Mindex Perks:
- Tickets to local sporting events
- Teambuilding events
- Holiday and celebration parties
- Professional Development:
- Leadership training
- License to Udemy online training courses
- Growth opportunities
- Salary Range: $90,000 - $120,000
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Benefits
- Health insurance
- Paid holidays
- Flexible time off
- 401k retirement savings plan and company match with pre-tax and ROTH options
- Dental insurance
- Vision insurance
- Employer paid disability insurance
- Life insurance and AD&D insurance
- Employee assistance program
- Flexible spending accounts
- Health savings account with employer contributions
- Accident, critical illness, hospital indemnity, and legal assistance
- Adoption assistance
- Domestic partner coverage
- Tickets to local sporting events
- Teambuilding events
- Holiday and celebration parties
- Leadership training
- License to Udemy online training courses
- Growth opportunities