Menlo Security
50-200 employees
computer-and-network-security
computer
cyber-security
enterprise-security
information-technology
internet
network-security
security
services
About Menlo Security
Menlo Security's patented Isolation Platform protects organizations from cyber attack by eliminating the threat of malware. The Platform isolates and executes all Web content in the cloud, enabling users to safely interact with websites, links and documents online without compromising security. Menlo Security is trusted by some of the world's largest enterprises, including Fortune 500 companies and financial services institutions. The company is headquartered in Menlo Park, California. For more information, visit or @menlosecurity.
3 months ago
Senior Customer Success Operations Manager
Full-time
Senior
Senior Customer Success Operations Manager
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Description
- Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise.
- The company supports a diverse customer base including Fortune 500 companies and government agencies.
- The Customer Success Operations Manager will be instrumental in ensuring the efficiency and scalability of the Customer Success team by owning the entire CS tech stack, analyzing data, and optimizing customer journeys.
- Key responsibilities include managing renewal operations, designing dashboards, maintaining CS systems like Gainsight, developing scalable customer playbooks, and collaborating with sales, marketing, and product teams.
- The role requires experience in SaaS, proficiency with CS platforms like Gainsight, CRM systems like Salesforce, and strong analytical and communication skills.
- The ideal candidate will have 5+ years of relevant experience, be highly organized, service-oriented, and capable of managing multiple projects.
- Menlo Security is a leader in browser security, emphasizing a collaborative and inclusive culture with core values centered on customer empathy, creativity, alignment, execution, and teamwork.
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Requirements
- 5+ years of experience in Customer Success Operations or Revenue Operations at a B2B SaaS company or relevant consulting experience focused on Customer Success transformation.
- Expert-level proficiency in Customer Success Platforms (e.g., Gainsight) including configuration, administration, reporting, and maintenance.
- Advanced understanding and hands-on experience with CRM systems (e.g., Salesforce) and their integration with CS tools.
- Proven analytical skills with the ability to translate complex data into actionable insights and create executive reports.
- Exceptional written and verbal communication skills, with experience presenting operational strategies to leadership.
- Ability to manage multiple complex, cross-functional projects simultaneously.
- Experience with renewal forecasting, Customer Health Score modeling, and data visualization tools (e.g., Tableau).
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Benefits
- Supportive and collaborative company culture
- Opportunities for initiative and leadership
- Growth and development opportunities
- Work in a secure, innovative environment focused on zero trust security
- Support for diversity and inclusion
- Company values include customer empathy, creativity, alignment, execution, and teamwork