Maven Clinic
201-500 employees
Health Care
Digital Health
Telemedicine
Women's Health
About Maven Clinic
Maven Clinic is a leading digital health company focused on providing comprehensive virtual care for women and families. Founded in 2014, Maven offers a wide range of services including fertility, pregnancy, postpartum, and pediatric care through its telemedicine platform. The company's mission is to transform women's health by making high-quality, accessible care available anytime and anywhere. Maven partners with employers and health plans to deliver personalized support and expert care, improving health outcomes and reducing costs. With a strong emphasis on inclusivity and innovation, Maven Clinic is a pioneer in the femtech space.
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Description
- Maven is the world's largest virtual clinic for women and families, providing comprehensive support across fertility, maternity, parenting, and menopause.
- The Manager, Member Benefit Services will lead a team of over 10 representatives, acting as a subject matter expert in fertility benefits, insurance coordination, and billing issues.
- Responsibilities include managing team performance, resolving complex member escalations, improving processes, and collaborating with various internal teams.
- The role requires experience in customer service operations, team leadership, and fertility benefits, with a focus on delivering empathetic, high-quality care.
- The position is fully remote within the United States, with a salary range of $106,000 - $115,000 annually, plus stock options and benefits.
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Requirements
- 5–7 years of experience in Customer Service Operations, including team leadership roles
- 3+ years of experience managing teams of 10+ in a service/support environment
- 2+ years of direct experience resolving complex fertility financial and benefits billing issues, including coordination with payers and employer-sponsored benefit plans
- 1–3 years of experience in managed healthcare, insurance, or employer benefits
- Strong track record of mentoring and coaching team members
- Experience managing inbound and outbound call support, email or app-based written support
- Ability to analyze performance metrics to identify trends and improvement opportunities
- Experience in motivating teams to achieve KPIs and manage change
- Willingness to work flexible shifts during business hours, primarily Monday through Friday, within Eastern U.S. time
- Active work authorization in the US
- Bachelor’s degree or equivalent experience
- Verbal and written fluency in Spanish
- Experience managing remote teams
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Benefits
- Health, dental, and vision insurance
- 16 weeks 100% paid parental leave and new parent stipend
- Annual professional development stipend and career coaching
- 401K matching with immediate vesting
- Maven platform access including mental health, reproductive health, family planning, and pediatrics
- Wellness partnerships
- Hybrid work options, in-office meals, and team days