Keywords Studios
1001-5000 employees
Video Games
Information Technology and Services
Outsourcing
About Keywords Studios
Keywords Studios is a global technical services provider to the video game industry, offering a wide range of services including game development, art creation, audio production, localization, testing, and player support. Founded in 1998, the company supports game developers and publishers worldwide by providing specialized expertise to enhance game quality and player experience. Keywords Studios operates through a network of studios and offices across multiple countries, positioning itself as a leading partner in the gaming ecosystem. Their mission is to help clients deliver the best possible gaming experiences by leveraging their technical skills and industry knowledge.
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Description
- Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
- We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.
- Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.
- Join us in our mission to build engaging player communities and offer outstanding experiences!
- As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community.
- Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.
- Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact.
- Level up your game and apply today!
- We are looking for someone with excellent communication skills, proficiency in Italian (C1-C2) and English (B2 or higher), flexibility, accountability, and basic troubleshooting skills.
- The role involves supporting players via ticketing, email, or chat, maintaining detailed reports, and providing translations when needed.
- Benefits include remote work with equipment, private medical care, Multisport card, training opportunities, employee referral program, and the chance to collaborate with a global team.
- The position is full-time, remote, and based in Poland, with an emphasis on supporting the gaming community and ensuring high-quality customer support.
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Requirements
- Mastery in C1-C2 level Italian proficiency, with English at B2 level or higher.
- Excellent communication skills for effective player support.
- Flexibility to adapt to various situations and player needs.
- Accountability and reliability in handling player inquiries and issues.
- Proactivity in identifying and addressing player concerns proactively.
- Proficiency in navigating knowledge bases for efficient support.
- Basic troubleshooting skills to assist players with technical challenges.
- Availability for full-time work, including weekends (Saturday and Sunday).
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Benefits
- Remote work with all necessary equipment provided, including a computer, keyboard, headset, and mouse.
- Private medical care option, My Benefit system, Multisport card, subsidy for glasses, and Employee Assistance Program with personal, legal, and financial counseling.
- Professional development opportunities such as online learning platforms and training sessions.
- Employee referral program with rewards for inviting friends.
- Opportunity to gain experience in the gaming industry and collaborate with a global team.