Jetsetpilates
1-10 employees
health-wellness-and-fitness
active-life
fitness
fitness-apparel
health
health-care
hospital
instruction
personal-health
pilates
wellness
About Jetsetpilates
JetSet is a revolutionary intense group class program offering a highly effective fusion of Pilates, cardio and strength training on a custom-made Lagree Fitness Megaformer. JetSet has three fitness boutique locations with internationally curated fitness apparel in South Florida (Miami Beach, Wynwood & Coral Gables) with a fourth location in North Miami coming soon!
4 months ago
Studio Lead
Miami, Florida - Office
Part-time
Lead
Customer Service Representative
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Description
- Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.
- Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.
- Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.
- Duties and Responsibilities:
- Assist in delivering the ultimate boutique fitness experience to every client, every time.
- Provide the highest level of customer service to all clients and visitors upon arrival.
- Greet and check-in clients professionally upon arrival and thank them as they leave.
- Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
- Sell memberships and class packages in-person, online, and over the phone.
- Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
- Maintain a clean and tidy studio.
- Process retail sales and restock inventory as needed.
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Requirements
- Excellent customer service skills
- Ability to work morning, evening, and weekend shifts
- Strong communication skills
- Ability to handle retail transactions accurately
- Organizational skills to maintain a clean studio and front desk
- Experience in sales or client relations preferred
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Benefits
- Flexible working hours including mornings, evenings, and weekends
- Opportunity to work in a boutique fitness environment
- Supportive team environment
- Training and development opportunities