Intelerad
201-500 employees
About Intelerad
Intelerad is a leading provider of medical imaging software and healthcare IT solutions designed to improve the delivery of diagnostic imaging services. Founded in 1999, the company offers a comprehensive suite of products including PACS (Picture Archiving and Communication System), RIS (Radiology Information System), and advanced workflow tools that streamline radiology operations and enhance patient care. Intelerad's mission is to empower healthcare providers with innovative technology that improves clinical outcomes and operational efficiency. Serving hospitals, imaging centers, and health systems globally, Intelerad is recognized for its scalable, user-friendly platforms that integrate seamlessly with existing healthcare infrastructure.
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Description
- The System Support Analyst I plays a critical role in delivering exceptional technical support and issue resolution for Intelerad's enterprise medical imaging solutions.
- This position requires diagnosing complex system issues, collaborating with cross-functional teams, and ensuring optimal performance for healthcare clients.
- Key responsibilities include troubleshooting software and system issues, maintaining communication, ensuring compliance with privacy and regulatory standards such as U.S.
- FDA and ISO 13485, creating technical documentation, and supporting 24/7 operations through on-call rotations.
- The role demands strong knowledge of Linux, PostgreSQL, Windows Server, networking, healthcare IT standards like DICOM, HL7, and IHE, virtualization technologies, and experience with ticketing systems like Salesforce ServiceCloud, ZenDesk, or ServiceNow.
- Preferred qualifications include RHCSA certification, industry certifications, and the ability to work outside standard hours.
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Requirements
- Bachelor's degree in Computer Science, Computer Engineering, or related technical field, or equivalent experience.
- Strong customer service orientation with excellent written and verbal communication skills.
- Working knowledge of Linux operating systems and PostgreSQL databases.
- Proficiency in Windows Server environments (2012, 2016, 2019, 2022+), networking fundamentals, and database systems (SQL Server and/or Oracle).
- Familiarity with healthcare IT interoperability standards including PACS, RIS, DICOM, HL7, and IHE protocols.
- Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow.
- Understanding of medical informatics architecture, including virtualization technologies (VMware) and storage solutions.
- Highly organized and detail-oriented with the ability to make independent decisions based on technical data and product knowledge.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Participation in on-call rotation supporting 24/7 operations.
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Benefits
- Support for 24/7 operations including on-call rotations.
- Opportunities for industry certifications such as RHCSA, Microsoft, VMware, Cisco.
- Work outside standard business hours including weekends and holidays as needed.