Intelerad
201-500 employees
About Intelerad
Intelerad is a leading provider of medical imaging software and healthcare IT solutions designed to improve the delivery of diagnostic imaging services. Founded in 1999, the company offers a comprehensive suite of products including PACS (Picture Archiving and Communication System), RIS (Radiology Information System), and advanced workflow tools that streamline radiology operations and enhance patient care. Intelerad's mission is to empower healthcare providers with innovative technology that improves clinical outcomes and operational efficiency. Serving hospitals, imaging centers, and health systems globally, Intelerad is recognized for its scalable, user-friendly platforms that integrate seamlessly with existing healthcare infrastructure.
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Description
- The Senior Director of Professional Services at Intelerad holds a strategic leadership position, overseeing the deployment and support of enterprise medical imaging solutions for clients of all sizes.
- The role combines deep technical knowledge with leadership abilities to ensure smooth implementations, enhance client satisfaction, and build high-performing support teams.
- Responsibilities include leading deployment projects from needs assessment to launch, configuring and optimizing imaging platforms, providing strategic guidance during sales cycles, managing and coaching support teams, developing client documentation and training resources, and collaborating with product and engineering teams to prioritize improvements based on client feedback.
- The position requires a university degree in IT, healthcare administration, or related fields, or equivalent experience, with over 7 years of software deployment, technical consulting, or support experience in healthcare IT or enterprise software environments.
- At least 3 years of team management experience is necessary, along with expertise in medical imaging workflows, PACS, RIS, or related health IT systems.
- Strong technical problem-solving, communication, and stakeholder management skills are essential.
- Preferred qualifications include experience with Intelerad products or cloud-based imaging platforms, clinical or radiology background, knowledge of DICOM, HL7, and interoperability protocols, project management certifications, and willingness to travel up to 25%.
- The role is primarily remote, with a focus on client success and operational excellence.
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Requirements
- University degree in computer science, healthcare administration, information technology, or related field, or equivalent professional experience.
- More than 7 years of progressive experience in software implementation, technical consulting, or client support in healthcare IT or enterprise software environments.
- At least 3 years of team management experience, including direct responsibility for recruiting, developing, and managing technical support or service teams.
- Proven expertise in medical imaging workflows, PACS, RIS, or related health IT systems.
- Strong technical skills with demonstrated ability to configure complex software platforms and independently resolve technical issues.
- Excellent communication and stakeholder management skills, with experience presenting to executive audiences and managing multiple organizational levels.
- Experience leading cross-functional projects with competing priorities, strict deadlines, and multiple stakeholders, focused on client success and business outcomes.
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Benefits
- Remote work flexibility
- Competitive salary
- Opportunities for travel up to 25%
- Support for professional development
- Collaborative team environment