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Description
- It’s A Secret Med Spa is an elite medical spa with locations nationwide, dedicated to empowering people by enhancing their natural beauty through high-performance injectables, lasers, and aesthetics.
- The Client Concierge plays a vital role by greeting clients, managing appointments, providing basic service knowledge, and ensuring a positive experience.
- Responsibilities include front desk management, patient intake, answering calls, maintaining a clean environment, assisting with scheduling, and managing POS systems.
- The role requires previous customer service experience, flexibility to work weekends, and excellent communication skills.
- Experience in a med spa or medical office is preferred.
- The position emphasizes providing outstanding service while maintaining confidentiality and integrity, with physical ability to stand, reach, and lift as needed.
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Requirements
- Previous customer service experience (1 year)
- Flexible schedule with the ability to work weekends
- Excellent written and verbal communication skills
- Ability to communicate with proper etiquette
- Ability to multi-task while being attentive to clients
- Ability to work as part of a team and take initiative
- Enthusiastic, friendly, and energetic personality
- Must maintain patient/client confidentiality in accordance with HIPAA regulations
- Must maintain a high level of integrity with a strong ethical foundation
- Sound judgment, problem solving, and decision-making skills
- Must be able to sit or stand for long periods
- Must be able to reach above shoulder height, crawl, kneel, and push/pull up to 50 lbs
- Working knowledge of Microsoft applications
- Bilingual preference given
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Benefits
- Flexible work schedule
- Opportunity to work in a prestigious med spa environment
- Potential for career growth in the medical aesthetics field