hsa bank
501-1000 employees
banking
healthcare
finance
commuter-benefits
flexible-spending-accounts
health
health-reimbursement-arrangements
health-savings-accounts
human-services
About hsa bank
Since 1997, HSA Bank has been leading the way to a healthy financial future for our clients and members. HSA Bank uses technology and innovation to simplify the health account experience while offering reliable and responsive support to our business partners and members. This commitment to leadership has propelled us to become one of the nation's largest providers of Health Savings Accounts (HSAs) with $6 billion in assets under administration. We also offer Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs) and Commuter Benefits (Mass Transit & Parking). Headquartered in Wisconsin, HSA Bank is a division of Webster Bank, N. A., member FDIC. Webster Financial Corporation (NYSE: WBS) is the holding company for Webster Bank, N. A.
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Description
- We are seeking a highly strategic and experienced Principal Product Manager, Care Services to define and execute the product strategy for our full spectrum of clinical and subclinical telehealth services. This critical role will focus on creating best-in-class mobile application experiences for members accessing care (including coaching, therapy, and psychiatry) and building the essential provider companion tools that ensure high-quality, efficient care delivery. You will be the product leader responsible for connecting the mobile experience—from initial clinical assessment and provider matching—to the seamless functionality of the tools our clinicians use daily. This role requires a unique blend of product management excellence, deep understanding of both consumer mobile UX and internal healthcare workflows, and a commitment to clinical efficacy and compliance. At Headspace, product leaders are expected to model experimentation with purpose, share feedback with care, and a deep commitment to the member journey. This role will require not only executional excellence, but courage, clarity, and curiosity to build what’s next in mental health.
- What you will do:
- As a Principal Product Manager, Care Services, you will be responsible for a variety of tasks crucial to the success of Headspace's clinical offering. Your day-to-day responsibilities will include:
- Mobile Member Experience (UX) Ownership:
- Define and own the product roadmap for the member-facing mobile app experience, focusing on key user journeys such as: clinical assessments (intake and outcomes monitoring), provider matching/triage, and session booking/scheduling across coaching, therapy, and psychiatry.
- Optimize the experience to reduce friction in accessing care, increase member engagement with their care plan, and drive adherence to scheduled virtual sessions.
- Provider Companion Tools:
- Spearhead the strategy and delivery of internal provider companion tools that integrate with the member experience to enable high-quality care.
- Focus on features like secure communication, in-session support, and post-session follow-up tracking to ensure providers have the necessary tools alongside their primary EMR/EHR system.
- Cross-Platform Delivery:
- Ensure the seamless technical and user-experience handoff between the member's mobile app experience and the provider's tools for virtual session delivery and post-session actions.
- Clinical Efficacy & Compliance:
- Partner with Clinical Operations, Legal, and Compliance teams to integrate evidence-based practices and ensure all digital experiences meet rigorous standards for HIPAA/privacy compliance, security, and clinical integrity.
- Integration & Architecture:
- Manage product requirements for integrating the mobile app and provider tools with core backend systems (e.g., scheduling platforms, telehealth video services) to ensure scalability and reliability.
- Data-Driven Optimization:
- Define and rigorously track key engagement, operational, and clinical metrics (e.g., Assessment Completion Rate, Time-to-First-Session, Provider Tool Usage, Session Adherence) to inform product iteration.
- What you will bring:
- To excel in this role, you should possess a strong foundation in both digital product management and the complexities of the healthcare delivery system.
- Required Skills:
- 7+ years of experience in Product Management, with at least 2+ years focused specifically on digital health, telehealth, or clinical products.
- Proven experience building and optimizing two-sided platforms (serving both consumer/member mobile apps and professional/provider tools).
- Deep functional understanding of clinical or highly regulated workflows (e.g., patient intake, scheduling, documentation).
- Strong knowledge of healthcare regulations, including HIPAA and patient data privacy requirements.
- Exceptional strategic thinking, communication, and influence skills across highly technical, design, and clinical stakeholder groups.
- Preferred Skills:
- Prior experience with Electronic Health Records (EHR) systems or defining integration requirements.
- Familiarity with clinical outcomes measures (e.g., PHQ-9, GAD-7) and quality reporting.
- Experience working in a complex, high-growth consumer technology environment.
- Location:
- We are currently hiring this role in San Francisco (hybrid), New York City (remote) and Seattle (remote). Candidates must permanently reside in the US full-time and be based in these cities.
- Pay & Benefits:
- The anticipated new hire base salary range for this full-time position is $162,000 - $258,700 + equity + benefits.
- Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Individual compensation will be determined by location, experience, skills, and training. Additional details about total rewards, including healthcare, stock, wellness stipends, and parental leave, will be provided during the recruitment process.
- About Headspace:
- Headspace aims to provide lifelong mental health support through evidence-based content, clinical care, and technology. We value diversity, inclusion, and belonging, fostering a safe environment free of discrimination. We are committed to ethical practices and protecting personal data, with policies aligned with EEOC and ADA standards.
- Why You’ll Love Working Here:
- Impactful mission, collaborative culture, innovative mental health solutions, competitive pay, and comprehensive benefits.
- Diversity & Inclusion:
- Headspace promotes a diverse, inclusive, and equitable workplace, respecting laws and fostering a culture where everyone can thrive.
- Additional information about privacy, ethical standards, and employment policies is available in our privacy statement and applicant notices.
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Requirements
- 7+ years of experience in Product Management
- At least 2+ years focused on digital health, telehealth, or clinical products
- Proven experience building and optimizing two-sided platforms
- Deep understanding of clinical or highly regulated workflows
- Strong knowledge of healthcare regulations including HIPAA
- Exceptional strategic thinking, communication, and influence skills
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Benefits
- Comprehensive healthcare coverage
- Monthly wellness stipend
- Retirement savings match
- Lifetime Headspace membership
- Generous parental leave
- Stock awards
- Flexible remote work options
- Work in a collaborative, inclusive culture
- Impactful mission-driven work