HiveWatch
11-50 employees
Security
Technology
Artificial Intelligence
Surveillance
About HiveWatch
HiveWatch is a technology company specializing in AI-powered video surveillance solutions designed to enhance security and operational efficiency. Their platform leverages artificial intelligence and computer vision to provide real-time monitoring, threat detection, and actionable insights for businesses and communities. Founded in 2017, HiveWatch aims to transform traditional security systems by integrating smart technology that reduces the need for physical security personnel while improving safety outcomes. The company serves various sectors including commercial, residential, and public spaces, focusing on scalable and cost-effective security solutions.
3 months ago
Implementation Specialist
El Segundo, California - Office
Full-time
Mid Level
Implementation Specialist
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Description
- HiveWatch is a tech-forward, inclusive organization transforming the physical security industry through AI-powered tools.
- The Implementation Specialist will be responsible for operational and analytical aspects of customer implementations, including progress tracking, system configuration, data validation, and performance reporting.
- The role requires working closely with Product and Engineering teams to define requirements, ensure proper configuration, and deliver measurable security outcomes.
- The position offers growth within a fast-paced SaaS environment, contributing to the modernization of physical security operations.
- Key responsibilities include executing tickets in an agile team, troubleshooting issues, creating documentation, and developing data presentations.
- The ideal candidate has at least 2 years of experience in roles like Product Analyst, Business Intelligence Analyst, or Help Desk Technician, with strong analytical, troubleshooting, and communication skills.
- Experience with SaaS platform configuration, cloud services (AWS, GCP, Azure), and AWS CloudWatch is required.
- Additional preferred qualifications include startup experience, physical security systems, SQL, data visualization, API integrations, and RTSP troubleshooting.
- The base salary range is $80,000 - $100,000 USD per year, with eligibility for equity.
- Benefits include comprehensive health coverage, 401(k) with a 4% match (starting 2026), flexible PTO, ClassPass credits, pet insurance discounts, and a family-friendly culture.
- HiveWatch emphasizes diversity, inclusion, and merit-based hiring.
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Requirements
- 2+ years of experience as a Product Analyst, Business Intelligence Analyst, or Help Desk Technician
- Wide knowledge of troubleshooting principles, best practices, and premier support skills
- Exceptional problem-solving abilities with demonstrated experience delivering work on time
- Strong analytical skills with experience in data validation and reporting
- Proficiency with data analysis tools and reporting platforms
- Experience with SaaS platform configuration and user management
- Familiarity with managed services, permissions, storage, and logging within at least one major cloud provider (AWS, GCP, Azure)
- Hands-on experience with AWS CloudWatch
- Comfortable working with command-line interfaces and log analysis tools
- Excellent communication and presentation skills with ability to explain technical concepts to various stakeholders
- Strong time management, organizational, written and verbal skills
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Benefits
- Comprehensive health coverage: medical, dental, vision, and life insurance
- Cutting-edge work in an emerging field with huge growth potential
- Competitive compensation packages designed to reward top talent
- A modern, newly renovated HQ right on Main Street in El Segundo, CA
- 401(k) with a 4% company match (launching in 2026)
- Flexible paid time off to recharge when needed
- ClassPass credits
- Discount on pet insurance
- A family-friendly, compassionate culture that values balance and belonging