HighLevel
HighLevel

201-500 employees

WebsiteLinkedIn
Marketing Automation
Software Development
SaaS
Digital Marketing
About HighLevel

HighLevel is a comprehensive marketing automation platform designed primarily for agencies and marketers to manage their clients' marketing campaigns and customer relationships. The platform integrates CRM, email marketing, SMS marketing, sales funnels, and appointment scheduling into a single solution, enabling businesses to streamline their marketing efforts and improve client engagement. Founded in 2018, HighLevel aims to empower marketing agencies by providing them with powerful tools to automate workflows, generate leads, and increase revenue. The company positions itself as an all-in-one platform that replaces multiple marketing tools, helping agencies save time and reduce costs.

4 months ago

Director, Customer Retention

Full-time
Mid Level
Director, Customer Retention
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Description
  • HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.
  • The company supports a global community of over 2 million businesses, providing tools for capturing, nurturing, and closing leads.
  • The role of Director, Customer Retention involves leading retention teams, creating frameworks to eliminate friction, driving early activation and value realization, and partnering with cross-functional teams to improve customer outcomes.
  • The position requires managing KPIs related to gross retention, early adoption, and churn reduction, as well as developing scalable SOPs, automations, and performance systems.
  • The candidate will also lead, coach, and develop managers, fostering a high-accountability, customer-centric culture.
  • Requirements include 12+ years of SaaS experience with proven success in revenue retention, managing large teams, and operational scaling.
  • A bachelor’s degree is required, with an MBA preferred.

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Benefits
  • Supportive, remote-first work environment with a global team.
  • Opportunities for professional growth and leadership development.
  • Collaborative and innovative company culture.
  • Participation in a fast-growing SaaS platform with significant market impact.