Heartstrings Pet Hospice
1-10 employees
Veterinary
Pet Care
Healthcare
About Heartstrings Pet Hospice
Heartstrings Pet Hospice specializes in providing compassionate in-home euthanasia and aftercare services for pets. Their mission is to offer a peaceful and dignified end-of-life experience for pets and their families, emphasizing comfort and emotional support during difficult times. The company focuses on personalized care, allowing pets to remain in the comfort of their own homes while receiving professional veterinary services. Heartstrings Pet Hospice also provides guidance and support for pet owners through the grieving process, positioning itself as a trusted provider in the pet hospice and end-of-life care market.
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Description
- Heartstrings Pet Hospice is seeking a compassionate and detail-oriented Veterinary Care Specialist to join their rapidly expanding team.
- The role involves providing emotional support and guidance to families during end-of-life pet care, coordinating appointments, managing payments, and maintaining confidentiality.
- The position is remote, with flexible scheduling, and offers opportunities for growth and professional development.
- The team values empathy, professionalism, and a commitment to helping pets and their families during difficult times.
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Requirements
- Able to remain calm, composed, and empathetic through emotional conversations.
- A natural at active listening and offering comfort without overstepping clinical boundaries.
- Highly organized with excellent attention to detail and follow-through.
- Adept at reading, applying, and documenting workflow instructions accurately.
- Comfortable with cloud-based software platforms.
- Able to multitask between phone calls, texting, scheduling, and documentation.
- Punctual, dependable, and able to maintain confidentiality.
- Comfortable working remotely with a dedicated quiet workspace.
- Experience in veterinary medicine, pet care, hospice, or customer service (preferred but not required).
- Prior call center, veterinary, or triage experience (preferred).
- Availability on evenings, weekends, or holidays (preferred).
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Benefits
- Medical, Dental & Vision Benefits
- Opportunities for full-time or part-time schedules
- Ability to work fully remote (U.S.-based only)
- Holiday floating PTO for scheduled holiday shifts
- PTO accrual based on hours worked (1 week per 2080 hours worked — hourly team)
- Flexible scheduling to promote a healthy work-life balance
- A generous compensation package
- A comprehensive benefits package, including medical, dental, and vision coverage
- A collaborative team environment where everyone’s contributions matter
- A monthly bonus structure that rewards dedication and excellence
- Clear career pathways as the company continues expanding nationwide
- Opportunities to grow into supervisory, training, or leadership roles
- Continuous education and training support
- Access to industry-leading scheduling and communication platforms
- Supportive leadership team available daily