GradGuard
1-10 employees
finance
brokers
college-insurance
enrollment-management
financial-services
higher-education
insurance
insurance-agents
renters-insurance
risk-management
service
student-benefits
student-housing
student-loans
About GradGuard
GradGuard student benefit programs help schools attract and retain students while removing obstacles that enable them to complete their education. Since 2008, GradGuard's tuition and renters insurance programs have helped more than 600,000 students protect their investment in higher education. GradGuard's custom benefit programs are available through colleges and universities, banks, national and local insurance brokers and technology companies to securely enroll students in these relevant benefits that promote greater student success.
4 months ago
School Onboarding Specialist
Phoenix, Arizona - Office
Full-time
Mid Level
School Onboarding Specialist
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Description
- As GradGuard's School Onboarding Specialist, you will play a critical role in ensuring the successful onboarding and seamless integration of our products at partner schools. Your primary focus will be on driving value, facilitating widespread adoption, and helping schools align our solutions with their existing processes. You will lead the end-to-end implementation process, managing project timelines, coordinating resources, and providing tailored training and support to ensure a smooth transition. Your ability to track and analyze project milestones, manage risks, and communicate effectively will be key to driving success.
- Responsibilities include managing new school implementations and integrations, acting as a project manager guiding schools through onboarding, tracking key onboarding aspects using Salesforce, establishing trusted advisor relationships, diagnosing and resolving issues, delivering training and end-user support, and collaborating with sales, school success, and development teams.
- Qualifications include a Bachelor's degree in Business, IT, Education, or related field, 1-3 years of experience in implementation or project management, excellent organizational skills, ability to manage multiple schools, strong communication skills, and a passion for customer success.
- This position is based in Phoenix, AZ.
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Requirements
- Bachelor's degree in Business, Information Technology, Education, or a related field preferred.
- 1-3 years of professional experience in implementation, project management, or a related role, ideally within a technology-focused environment.
- Excellent organizational skills and ability to manage multiple active schools and balance diverse client needs in a fast-paced environment.
- Highly motivated to achieve goals, improve efficiency, increase productivity, and enhance school service.
- Quick to assess a school's setup and tailor training accordingly.
- Experience defining business and systems strategy, developing system requirements, designing, prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines.
- Ability to motivate and lead others, including those without a direct reporting relationship.
- Enthusiastic, professional, and dedicated to school success.
- Excellent listening skills to fully understand school requirements and pain points.
- Passionate about complex challenges and committed to top-notch service.
- Outstanding verbal and written communication skills, with proven experience delivering impactful presentations.
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Benefits
- A competitive salary.
- Opportunity to enroll in comprehensive health, dental, and vision insurance. We pay 100% of employee premiums and 75% of your family’s premiums.
- A lifestyle spending account where you can receive up to $400 in reimbursements for wellness activities.
- 401(K) retirement plan with company matching up to 5% of compensation deferred. Employee and employer contributions are 100% vested.
- Student loan and education assistance, after one year of employment at GradGuard.
- Unlimited PTO after completing the 30-day introductory period.
- 12 paid holidays and paid parental leave.