GoodLeap
1001-5000 employees
Financial Services
Renewable Energy
Technology
Green Energy
About GoodLeap
GoodLeap is a leading technology platform that provides financing solutions for residential solar, home improvement, and sustainable energy projects. Founded in 2013, the company aims to accelerate the adoption of clean energy by simplifying the financing process for homeowners and businesses. GoodLeap offers a seamless digital experience that connects consumers with lenders and contractors, enabling affordable and accessible green energy solutions. With a strong focus on innovation and sustainability, GoodLeap has become a key player in the renewable energy finance market, supporting the transition to a low-carbon future.
5 months ago
Quality Assurance Specialist
West Roseville, California - Office
Full-time
Mid Level
Quality Assurance Specialist
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Description
- The Quality Assurance Specialist role monitors and evaluates call, email, and text interactions between representatives and customers to identify areas of improvement and provide actionable feedback to various departments to enhance performance and maintain a high level of service standards, as well as report on account documentation, adherence to company policies, and compliance.
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Requirements
- Conscientious and focused listening and reading skills with strong attention to detail
- Analytical and problem-solving skills, and the use of good judgment
- Ability to identify and provide professionally written actionable feedback
- Effectively and professionally communicate verbally and in writing, including notation
- Commitment to supporting the growth and development of evaluated representatives
- Ability to adapt quickly to changing priorities and environments in a fast-paced setting
- Effective time management, and the ability to meet targets within a specific timeline
- Excellent interpersonal, facilitation, and relationship management skills
- Ability to work independently with general direction and be self-motivated
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Benefits
- Benefits information not explicitly listed in the posting