Conversica
Conversica

201-500 employees

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About Conversica

Conversica is the leader in AI-powered business conversations and the only provider of AI-driven lead engagement software for marketing and sales organizations. The flagship Conversica® AI Sales Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying and following up with leads through natural, two-way email conversations. Used by more than 1,000 companies worldwide, Conversica's sales assistants are built on a proven AI platform integrating natural language generation (NLG), natural language processing (NLP) and machine learning (ML) capabilities. Recognized by Gartner as a Cool Vendor, Conversica is a portfolio company of Providence Strategic Growth, Kennet Partners and Toba Capital and is headquartered in Foster City, Calif.

3 months ago

Senior Technical Support Specialist

Full-time
Senior
Support Specialist
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Description
  • The Senior Technical Support Specialist at Conversica is responsible for assisting customers with technical issues related to SaaS products.
  • The role involves diagnosing and resolving complex support tickets, providing excellent customer service, and collaborating with product and engineering teams to improve support processes.
  • The position is remote within the U.S., primarily in the West time zone, and requires experience in SaaS technical support, SQL, and troubleshooting.
  • The role emphasizes diversity and inclusion, with optional demographic data collection.
  • The company values support excellence and customer success, offering a dynamic and remote work environment.

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Benefits
  • Remote work flexibility
  • Diversity and inclusion initiatives
  • Opportunity to work in a SaaS environment
  • Supportive team culture
  • Potential for career growth