Farfetch
1001-5000 employees
About Farfetch
Farfetch is a global technology platform that connects consumers with luxury fashion boutiques and brands around the world. Founded in 2007, the company offers an extensive online marketplace for luxury apparel, accessories, and footwear, providing a seamless shopping experience through its innovative e-commerce platform. Farfetch's mission is to be the global platform for luxury fashion, leveraging technology to empower boutiques and brands to reach a worldwide audience. The company operates at the intersection of fashion and technology, combining data-driven insights with a curated selection of high-end products to serve discerning customers globally.
8 months ago
Customer Service Advisor
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Description
- Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
- The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.
- Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
- We are looking for a Customer Service Advisor (French Speaker), to work in a very and relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Supervisor, you will gain excellent experience, which will broaden as the team grows. You will have main responsibility to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.
- What you'll do:
- Respond to Customer Inquiries through several channels (Chat, Email and Telephone)
- Provide information with regards to products and services and other related inquiries
- Be the face of Farfetch to our customers and partners alike.
- Who you are:
- Experienced in customer service (1 year), in a fashion environment
- Fluent in English and French (mandatory)
- Proficient in the use of IT systems, both customer service specific and windows packages
- Experience with written skills
- Experience with listening
- Knowledgeable of fashion/fashion brands
- Exceed customers' expectations.
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Requirements
- Experienced in customer service (1 year), in a fashion environment
- Fluent in English and French (mandatory)
- Proficient in the use of IT systems, both customer service specific and windows packages
- Experience with written skills
- Experience with listening
- Knowledgeable of fashion/fashion brands
- Exceed customers' expectations
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Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program