Fanvue
Fanvue

11-50 employees

WebsiteLinkedIn
Internet
Social Media
Content Subscription Services
About Fanvue

Fanvue is a content subscription platform that enables creators to monetize their content through subscriptions, pay-per-view, and direct messaging. Founded in 2020, Fanvue focuses on providing a user-friendly and secure environment for creators to build and engage with their fanbase across various content types including photos, videos, and live streams. The platform aims to empower creators by offering flexible monetization tools and fostering a community-driven experience. Fanvue operates primarily in the social media and internet industries, catering to a diverse range of content creators and their audiences.

3 months ago

Customer Support Executive

Full-time
Mid Level
Customer Support Executive
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Description
  • Fanvue is the fastest-growing creator monetisation platform in the creator economy, powered by AI and focused on empowering creators worldwide.
  • The Customer Support Executive will respond to customer queries, troubleshoot platform issues, escalate complex problems, and contribute to internal documentation.
  • The role requires excellent communication skills, experience in technical customer support, and comfort working remotely during various shifts, including weekends.
  • Fanvue offers a dynamic environment with opportunities for growth, a culture valuing innovation and transparency, and the chance to support a mission-led platform supporting independent creators.

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Requirements
  • Must have 2+ years in a technical customer support or technical customer service role
  • Excellent written communication skills with an empathetic, clear, and friendly tone
  • Comfortable working independently during weekends with remote team collaboration
  • Fast learner who can pick up new tools and processes with confidence
  • Calm under pressure and resourceful when solving problems
  • Familiarity with Intercom, Slack, Notion, Retool, or similar tools is a plus
  • Passion for the creator economy and supporting independent creators is a strong advantage
  • Comfortable with NSFW content

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Benefits
  • Remote working and flexibility during your assigned hours
  • Unlimited holiday
  • Opportunities to grow your experience within the team over time
  • Your voice and ideas matter - we’re building this platform together