E

everience

1-10 employees

WebsiteLinkedIn
information-technology-and-services
business-services-management
consulting-expertise
enterprise-software
information-technology
integration
it-services-management
outsourcing
productivity
project-management
services
transformation
user-experience-management
About everience

EVERIENCE: Digital excellence for People and BusinessLet's empower all the potential of your IT landscape and bringing out high value to the business through:-Business Services Management: from User experience to Customer experience, transforming business processes to get a competitive advantage-IT Services Management: delivering advanced expertise on the latest fixed and mobile IT platforms for organizations' productivity -User Experience management: focusing and supporting the end-user, giving him the optimal experience for his digital work environmentWe deliver these services from almost everywhere on the planet: -60 countries covered-25 Languages spoken-24/7/365Everience has 2400 employees, with a turn-over of 120 million € in 2015 and delivers services for more than 200 clients. Everience is part of the NEURONES group (www.neurones.net), an independent IT services company, founded in 1985. For 30 years NEURONES has been delivering IT services to mid-sized and large organizations. Today, with the Everience brand, we want to bring customer service excellency and convenience broadly in Europe. Complete appropriation of digital technologies by users in organizations is one of the key success factors of transformation. Facing threats of new competitors, every organization has to get its own, tailor-made path to change. Business model changes are at stake. New agile Information Systems and digital solutions flourish. New business processes are established to cope with new market rules. People are committed to efficiency and innovation:-Face the new digital deal-Create conditions for efficiency and innovation-Drive your IT ROI forwardContact us and let's meet!

4 months ago

On-Site Support Technician

Lisbon - Remote
Full-time
Mid Level
On-Site Support Technician
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Description
  • We are looking for a reliable and service-oriented On-Site Support (OSS) Technician L1/L2 to provide on-site technical assistance once per week in our Lisbon office.
  • You will operate within an international environment and collaborate closely with remote IT teams based in France and Portugal.
  • Responsibilities include providing Level 1 and Level 2 support for hardware, software, and workplace services; managing incidents and service requests through Jira and other ticketing systems; troubleshooting issues related to laptops, desktops, peripherals, and office IT equipment; performing user and access management tasks within Active Directory; supporting meeting rooms, videoconferencing systems, and basic network and printing issues; preparing, installing, and deploying IT equipment; ensuring documentation, prioritization, and escalation of tickets; maintaining high customer service standards; and coordinating with remote IT teams.

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Requirements
  • Proven experience as an L1/L2 IT Support Technician
  • Good knowledge of Jira or similar ticketing platforms
  • Strong understanding of Windows environments, Active Directory, and end-user devices
  • Excellent communication skills in both English and Portuguese
  • Customer-focused, autonomous, organized, and proactive

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Benefits
  • All our positions are open to people with disabilities