Equativ
501-1000 employees
advertising-services
digital-accessibility-services
media-and-telecommunications
it-services-and-it-consulting
marketing-services
technology-information-and-internet
ad-serving
ad-tech
connected-tv
demand-side-platform
digital-campaigns-tracking
digital-marketing
display-advertising
full-stack-ad-technology-platform
mobile-ad-serving
mobile-advertising
online-advertising
online-marketing
real-time-bidding
rtb
software-development
supply-side-platform
video-ad-serving
About Equativ
Equativ is the new single name for Smart Adserver, DynAdmic and LiquidM - three proven innovators in advertising technology. Our vertically integrated company provides brand and privacy-safe solutions that empower our clients to achieve maximum impact while respecting the rights of consumers. Theunion combines client expertise and engineering excellence to serve the interests of both the supply-side and demand-side with equal professionalism and technical sophistication. We are headquartered in Paris and New York, operating globally with a team of more than 450 in 20 offices. We offer the market its own independent ad server, SSP, buyer tools, and media services to fulfill the promise of advertising technology. Learn more at Equativ.com.
3 months ago
IT Support Specialist
New York City - Office
Permanent
Mid Level
IT Support Specialist
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Description
- We're looking for an IT Support Specialist who is reliable and proactive. In this role, you'll be the go-to person for all technical support needs, helping to simplify daily work for your colleagues. You'll handle everything from ticket triaging and troubleshooting to improving documentation and building scalable resources. As a key member of our team, you'll report directly to the IT Manager, Americas, and play a crucial role in ensuring the smooth operation of our technology environment.
- The ideal candidate will have at least 5 years of hands-on experience in providing IT support, troubleshooting, and assisting end-users with a wide variety of technical issues.
- This role is perfect for someone looking to continue growing their career in IT support while contributing to the overall success of our organization’s technology infrastructure. The whole IT department, composed of 9 people, is in charge of a wide range of tasks, including onboarding/off-boarding users, handling IT help desk tickets, managing Google Workspace, Microsoft 365, MDM, and EDR.
- This is a position based in New York City.
- Key Responsibilities:
- Provide first and second-level technical support for employees (Mac, Windows, Linux, peripherals, and SaaS tools).
- Install, configure, and maintain workstations and equipment (laptops, phones, and audiovisual gear).
- Manage user accounts, access, and licenses for platforms like Okta, Google Workspace, and other internal tools.
- Ensure system security through updates, patches, and endpoint protection.
- Handle the technical onboarding and offboarding of employees.
- Manage IT inventory and coordinate necessary purchases.
- Write and maintain up-to-date documentation of system configurations, procedures, and troubleshooting steps for internal use.
- Monitor and resolve support requests in our helpdesk system, adhering to established escalation processes.
- Contribute to the continuous improvement of IT processes and infrastructure.
- Assist in diagnosing and escalating findings reported by the Endpoint Detection and Response (EDR) tool.
- In addition to your technical duties, you'll also:
- Support the day-to-day operations of the office to ensure a smooth work environment.
- Collaborate with the Senior Office Manager on office-related initiatives.
- Act as a proactive, reliable resource to make everyone’s work easier.
- About you:
- 3+ years of experience in IT support or system administration.
- You have firsthand experience handling IT support in a rapidly growing tech company.
- You love helping people and investigating to solve problems in a fast-paced environment, and you demonstrate strong customer service skills.
- Dedicated team player who actively shares knowledge and supports colleagues.
- A diploma, degree, or equivalent in Computer Science, Networking, or a related field.
- Familiarity with cloud environments such as Okta, Google Workspace, Microsoft 365, and Atlassian.
- Excellent communication skills in English. Knowledge of French, Spanish, or Portuguese is a plus!
- Strong service orientation with a desire to help others and simplify their daily work.
- High degree of reliability, autonomy, and initiative to anticipate needs.
- Experience with ticketing systems like Jira or Zendesk.
- Benefits & Perks:
- Competitive salary ($80,000 - $85,000 per year)
- Health insurance
- Support for professional development
- Collaborative and inclusive work environment
- Opportunities for career growth
- Flexible work arrangements
- Employee wellness programs
- Paid time off and holidays
- Salary Range:
- {
- "min": 80000,
- "max": 85000,
- "currencyCode": "USD",
- "salaryType": "per year"
- }
- Location: New York City, United States
🏖️
Benefits
- Health insurance
- Support for professional development
- Collaborative and inclusive work environment
- Opportunities for career growth
- Flexible work arrangements
- Employee wellness programs
- Paid time off and holidays