Ent Credit Union
501-1000 employees
Financial Services
Banking
Credit Unions
About Ent Credit Union
Ent Credit Union is a member-owned financial cooperative headquartered in Colorado Springs, Colorado. Founded in 1957, it provides a wide range of financial products and services including savings and checking accounts, loans, mortgages, and investment services. Ent Credit Union is committed to helping its members achieve financial well-being through personalized service and community involvement. It serves over 400,000 members and is one of the largest credit unions in Colorado.
3 months ago
Call Center Member Service Representative
Colorado Springs - Office
Full-time
Mid Level
Call Center Member Service Representative
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Description
- This position is projected to start 02/02/2026 and requires 5 weeks of mandatory paid training at Ent Credit Union Headquarters in Colorado Springs, Colorado.
- It is an in-office role based out of Colorado Springs and is not fully remote.
- The role involves processing member requests via calls, verifying members, providing product and service information, and escalating issues as needed.
- The position requires availability Monday through Friday, 7:00 am to 6:00 pm, and Saturdays from 8:00 am to 3:00 pm.
- The job includes responsibilities such as maintaining knowledge of products, adhering to policies, and ensuring compliance with the Bank Secrecy Act.
- The role offers benefits including health insurance, 401(k) with matching, paid time off, volunteer leave, education support, and discounts.
- The salary ranges from USD 18.75 to USD 23.48 per hour, with potential incentives.
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Benefits
- Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
- 401(k): 3% automatic contribution after three months, plus up to 6% matching.
- Paid Time Off: 16 days of PTO plus 9 paid holidays during the first year, increasing over time.
- Volunteer Time Off: Paid time off to give back to the community.
- Education Support: Up to $10,000 annually for higher education and certifications.
- Exclusive Discounts: Savings on home, car, and personal loans.