Engine by Starling
51-200 employees
Financial Services
Banking
Fintech
Software Development
About Engine by Starling
Engine by Starling is a technology platform and software development company that operates as part of Starling Bank, a leading UK digital bank. Engine provides innovative banking and financial technology solutions, focusing on delivering seamless digital banking experiences through APIs and developer tools. The company supports businesses and developers by enabling integration with Starling's banking services, fostering innovation in financial products and services. Engine by Starling is committed to driving the future of banking through technology, emphasizing agility, security, and customer-centric design.
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Description
- The Service Data Analyst is responsible for ensuring that service performance is transparent, data-driven, meeting contractual SLAs with clients, and continuously improving.
- This role combines strong analytical capability with service oversight — transforming operational data into actionable insights, ensuring consistent metric definitions, and maintaining a high standard of reporting across the service function.
- Responsibilities include collecting, cleaning, and analyzing service data, identifying trends, supporting predictive analysis, monitoring API performance, defining and maintaining service metrics, partnering with internal teams for root cause analysis, supporting Service Improvement Plans, maintaining data integrity, and collaborating with stakeholders for reporting and governance.
- The role requires proven analytical ability, experience with BI tools, understanding of service management processes, attention to detail, excellent communication skills, technical curiosity, and a data-driven mindset.
- The candidate should be able to work autonomously, manage multiple priorities, and support continuous operational excellence.
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Benefits
- 33 holiday days: Including public holidays which you can take when works for you
- Generous family-friendly policies
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner Benefits include discount with Waitrose, Mr&Mrs Smith and Peleton
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- 4x life insurance: Life insurance at 4x your salary & group income protection
- Perkbox membership, giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- An extra day’s holiday for your birthday