E
Empista
1-10 employees
events-services
automotive-events
driving-events
events
events-presentations
presentations
product-training
vehicle-preparation
venue-sourcing
About Empista
With over 10 Years of experience, we specialize in providing and organizing national and international Automotive Events. Our Approach:With over a decade in the sector and with more than 150 events in the Motor Industry, Empista is sure to provide the most exciting, unforgettable and professional experiences. We concentrate in 3 important areas for our success:Team WorkUnited team and highly qualified in all areasExperienceWith over 150 events and a decade in the sector, we pride ourselves in making satisfied clients. Attention to detailEvery detail makes a difference, and within that thought we privilege perfection. Check out the companies website at www.empista.pt
3 months ago
Service Desk Manager
Chicago, Illinois - Office
Full-time
Mid Level
Service Desk Manager
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Description
- EMPIST is a full-service IT company, providing businesses with the technology they need to succeed.
- Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business but of our employees, too.
- The Service Desk Manager role requires a strong technical background, leadership abilities, and a customer-centric approach.
- Responsibilities include overseeing support and maintenance of clients' IT infrastructure in a 24/7/365 model, leading a team, ensuring SLA/SLO compliance, managing client issues, developing KPIs, and collaborating with sales and account teams.
- The role also involves coaching staff, managing schedules, and continuously improving operational processes.
- Requirements include a bachelor's degree in computer science or related field, 5+ years in MSP environment, 3+ years of people management, experience with IT infrastructure, project management, and relevant technologies such as Cisco, Microsoft 365, Azure, Windows Server, SQL Server, VMWare, and disaster recovery tools.
- Excellent communication and leadership skills are essential, with ITIL Foundations v4.0 preferred.
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Requirements
- Bachelor's degree in computer science, information technology, or a related field.
- 5+ years within a Managed Service Provider (MSP) environment.
- 3+ years of direct people management, including performance reviews, recommendations for promotion, mentoring and career advising.
- Ability to identify, evaluate, implement, and manage individual and team KPIs.
- Experience managing dispatch IT resources and scheduling work at client site for ad hoc dispatches.
- Resource capacity and utilization planning experience.
- Experience managing logistics, inbound, inventory, configuration, work bench, and outbound for IT equipment.
- Project management experience a plus.
- Proven track record of developing high-performing teams.
- Ability to develop and implement strategic plans and manage multiple projects simultaneously.
- Familiarity with Windows and Linux server administration.
- Network administration basics are a plus.
- Office 365 administration (Exchange, SharePoint, OneDrive, Teams).
- Experience with Cisco, Meraki, Microsoft M365 and Azure, Windows Server, SQL Server, Active Directory, VMWare, Veeam, Datto, HPE servers and MSA, Pure storage.
- Experience with disaster recovery methodologies and tools.
- Excellent communication and leadership skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.
- ITIL Foundations v4.0 (+) preferred.
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Benefits
- Comprehensive health, dental, and vision insurance
- Student loan reimbursement program
- 401(k) plan with employer matching
- Opportunities for career advancement