DoorDash
1001-5000 employees
Food Delivery
Logistics
Technology
E-commerce
About DoorDash
DoorDash is a leading on-demand food delivery service that connects customers with their favorite local and national restaurants through a convenient digital platform. Founded in 2013, DoorDash's mission is to empower local economies by providing fast, reliable delivery and enabling merchants to reach more customers. The company leverages advanced logistics technology to optimize delivery routes and improve customer experience. DoorDash operates across the United States and Canada, offering a wide range of food options as well as convenience and grocery deliveries, positioning itself as a key player in the food tech and logistics industry.
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Description
- The Fraud Insights Operations Analyst at DoorDash is responsible for conducting in-depth investigations into cases of customer fraud, analyzing data to identify patterns, and developing strategies to prevent future fraudulent activities.
- The role involves managing escalations, preparing detailed reports, and working closely with the fraud operations team to improve detection methods.
- The position emphasizes proactive fraud mitigation, data analysis, and collaboration with various teams to safeguard the platform.
- The role requires in-office presence at the Tempe office, with schedules that may include evenings, weekends, and holidays.
- The team fosters a culture of continuous learning and professional growth, supporting diversity and inclusion initiatives.
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Requirements
- 2+ years of experience in fraud, finance, or operational roles
- Strong analytical and problem-solving skills
- Advanced Google Sheets/Excel skills
- Familiarity with data analysis and statistical techniques
- Knowledge of fraud prevention strategies, techniques, and tools
- Proficiency in using fraud detection software and systems
- Ability to collaborate effectively with cross-functional teams
- Knowledge of relevant laws, regulations, and industry standards related to fraud prevention
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Benefits
- Comprehensive healthcare coverage including medical, dental, and vision
- Wellness expense reimbursement
- Paid parental leave
- Support for professional development and growth
- Inclusive and diverse work environment
- Support for work-life balance and employee well-being