Docebo
501-1000 employees
E-learning
Software
Information Technology and Services
About Docebo
Docebo is a leading global Learning Management System (LMS) provider that offers an AI-powered platform designed to deliver engaging and personalized learning experiences for enterprises. Founded in 2005, the company focuses on helping organizations improve employee training, customer education, and extended enterprise learning through scalable, cloud-based solutions. Docebo's platform integrates social learning, content management, and advanced analytics to support continuous learning and development. With a strong presence worldwide, Docebo serves a diverse range of industries, aiming to transform the way companies train and develop their workforce.
3 months ago
Account Manager, Mid-Market (North America)
Full-time
Mid Level
Account Manager
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Description
- At Docebo, AI isn’t just a buzzword - it’s how we help teams move faster, perform better, and focus on the work that actually matters.
- Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).
- We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo.
- If you're excited by the idea of using AI to make work-life better for real people - not just in theory - you're in the right place.
- Still thinking it over?
- At Docebo, values aren’t just posters on the wall — they show up in how we work every day.
- We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.
- So… what are you waiting for?
- Join 900+ Docebians around the world and help us reinvent the way people learn.
- As an Account Manager at Docebo, you will be pivotal in driving the growth of our clients.
- Your role will involve managing and expanding a portfolio of mid-market accounts, helping ensure clients achieve their learning goals and business outcomes.
- You will act as one of the main points of contact for your clients, aligning closely with Customer Success Managers (CSMs) to support client needs and facilitate growth.
- You will develop and execute growth plans, lead commercial processes to expand or modify customer usage, identify new use cases, and use empathy and curiosity to meet customer needs.
- You will establish and maintain strong relationships, work collaboratively with CSMs, and use a consultative approach to optimize platform use.
- You will ensure account data is current, analyze data for strategic insights, and increase customer satisfaction and retention by creating positive experiences.
- Requirements include 3+ years in a related field, excellent organizational and communication skills, agility, negotiation skills, and data analysis ability.
- Benefits & Perks include generous vacation, employee share purchase plan, career growth opportunities, and employee resource groups.
- The company supports a hybrid office model, encouraging in-person collaboration with flexible work-from-home options.
- About Docebo: a global, innovative SaaS company with a focus on AI-powered learning solutions, recognized as a top SaaS e-learning provider, with offices worldwide.
- Docebo values innovation, simplicity, accountability, togetherness, curiosity, and impact.
- The company is committed to diversity and inclusion.
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Requirements
- 3+ years in a related field, with a proven track record in growing a renewable book of business for a SaaS company.
- Excellent organizational skills, with the ability to keep pipelines updated and organized.
- Strong communication and rapport-building skills, capable of leveraging technology for remote interactions.
- Agile and flexible, with the ability to problem-solve and adapt quickly.
- Impeccable negotiation skills and a consultative approach to client interactions.
- Ability to analyze data and make sound, timely decisions.
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Benefits
- Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)