Deutsche Telekom IT Solutions HU
Deutsche Telekom IT Solutions HU

201-500 employees

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Information Technology and Services
Telecommunications
About Deutsche Telekom IT Solutions HU

Deutsche Telekom IT Solutions HU is a subsidiary of Deutsche Telekom, specializing in providing comprehensive IT services and solutions primarily for the telecommunications sector. Founded in 2006 and headquartered in Hungary, the company delivers software development, IT consulting, and system integration services to support Deutsche Telekom's global operations. Their mission is to drive digital transformation and innovation through tailored IT solutions that enhance operational efficiency and customer experience. With a strong focus on quality and collaboration, Deutsche Telekom IT Solutions HU plays a critical role in supporting one of Europe's leading telecommunications providers.

3 months ago

Customer Service Manager

Full-time
Mid Level
Customer Service Manager
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Description
  • The position is responsible for managing contract fulfillment with a focus on time, quality, and cost, including development of offers for contract expansions and renewals, escalation and claim management, and end-to-end execution of standard farming and upselling.
  • The role includes coordinating service delivery activities, ensuring compliance with deadlines and service levels, applying project delivery methodologies, managing financial and service reporting, and implementing cost-saving initiatives.
  • The ideal candidate will have at least 2-3 years of experience in the IT industry, with expertise in Service Delivery Management, ITIL, and Agile concepts.
  • Fluency in German (C1 or B2) and English (B2 or higher) is required, along with strong communication, presentation, and project management skills.
  • Knowledge of networking, cloud technologies, ticketing tools, and contract management is advantageous.
  • The role is full-time and based in Hungary with remote work only within Hungary due to tax regulations.

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Benefits
  • Remote working possibility within Hungary due to European taxation regulation.