Deliveroo
Deliveroo

5001-10000 employees

WebsiteLinkedIn
food-and-beverage-services
online-and-mail-order-retail
transportation-logistics-supply-chain-and-storage
same-day-delivery
mobile-computing-software-products
beverage
beverages
consumer-goods
consumers
delivery
food
food-and-beverages
information-technology
logistics
marketplaces
restaurant-delivery
restaurants
software
takeout-software
About Deliveroo

Deliveroo is on a mission to transform the way the world thinks about food delivery. It's not a chicken chow mein and a night on the sofa anymore, it's your favourite local restaurant, it's a dinner party, a date. We're five years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs, like Deliveroo Editions - bespoke kitchens designed to host a locally-curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food-scene, no matter where they live. And that's just what we're like at Deliveroo, no compromise allowed and lots of food-inspired challenges to get your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We're energetic, fast-paced and blow off steam with free-for-all Friday lunches. It's a formula that's working too - we're bringing great food to customers in 12 countries and over 200 cities.

4 months ago

Customer Experience Representative

Milan - Remote
Full-time
Mid Level
Customer Experience Representative
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Description
  • The Partner Operation Team at Deliveroo is looking to add a new member to its fast phased and growing team in Milan.
  • Being part of the Partner Operation Team, you will be handling inbound email enquiries and calls which will have a requirement to work on tight turnaround times.
  • Our agenda is to ensure that our restaurant partners are left feeling happy and well supported.
  • You are expected to be result driven, take on and deliver the KPI’s set in place; all while maintaining excellent customer service to our restaurant partners.
  • Responsibilities include providing advice to restaurants, resolving accounts payable and invoice queries, administrative assistance, providing feedback to team managers, resolving complaints via email or phone, completing tasks as directed, and meeting performance targets.
  • Skills required include at least 2 years of contact center experience focusing on complaints handling, proficiency in English and French, availability for shift work, proficiency in MS Office/CRM tools, logical and strategic thinking, problem-solving, organizational skills, teamwork, and high initiative.

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Benefits
  • Competitive salary
  • Health insurance
  • Paid time off (PTO)
  • Flexible working hours
  • Opportunities for professional development
  • Supportive team environment