Daxko
201-500 employees
Software
Health & Wellness
Nonprofit
Technology
About Daxko
Daxko is a leading provider of software and services designed to help health and wellness organizations, including YMCAs, YWCAs, and other nonprofits, operate more efficiently and engage their communities effectively. Founded in 2003, the company offers a comprehensive suite of solutions including membership management, program registration, fundraising, and financial management tools. Daxko's mission is to empower organizations that improve lives by providing innovative technology and expert support. With a strong focus on customer success and community impact, Daxko serves thousands of organizations across the United States, helping them streamline operations and enhance member experiences.
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Description
- Daxko powers wellness to improve lives by providing solutions that help health and wellness facilities operate efficiently and engage their members.
- The Salesforce Support Analyst will play a key role in ensuring the Salesforce platform runs smoothly across the company.
- Responsibilities include supporting end users, troubleshooting issues, implementing enhancements, performing user administration, maintaining reports and dashboards, assisting with data management, and collaborating with the Business Systems team.
- The role requires strong analytical skills, customer service mindset, and experience with Salesforce data relationships, troubleshooting, and administration.
- The position reports to the Senior Manager, Business Systems, and offers a salary range of $44,000 to $66,000 annually, along with benefits such as health insurance, paid time off, 401(k) matching, remote work, and more.
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Requirements
- Solid understanding of Salesforce data relationships (objects, fields, lookups, ownership).
- Strong analytical and troubleshooting skills.
- Excellent communication skills.
- High attention to detail when working with data or making administrative updates.
- Customer-first mindset with the ability to manage multiple requests and prioritize effectively.
- Ability to collaborate across diverse teams (Sales, Marketing, Customer Success, Finance, etc.).
- Bachelor’s degree in Business Administration or equivalent experience.
- Experience with Sales Cloud, Service Cloud, and/or Experience Cloud.
- Hands-on experience with Salesforce Flows (building, debugging, or troubleshooting).
- Experience with Microsoft 365.
- 1+ years of Salesforce administration experience (preferred).
- Salesforce certifications such as Admin, Advanced Admin, or Platform App Builder (preferred).
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Benefits
- Flexible paid time off
- Affordable health, dental, and vision insurance options
- Monthly fitness reimbursement
- 401(k) matching
- New-Parent Paid Leave
- Casual work environments
- Remote work