Cox Communications
10001+ employees
Telecommunications
Internet Service Provider
Cable Television
About Cox Communications
Cox Communications is a major American telecommunications company providing digital cable television, telecommunications, and Home Automation services in the United States. Founded in 1962, it is a subsidiary of Cox Enterprises and operates primarily in the residential and commercial broadband market. The company is known for its high-speed internet, digital video, and voice services, serving millions of customers across multiple states including Arizona. Cox Communications focuses on innovation and customer service to deliver reliable connectivity solutions and advanced technology products.
3 months ago
Customer Retention and Sales Representative
Phoenix, Arizona - Office
Full-time
Mid Level
Customer Retention and Sales Representative
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Description
- The Customer Retention and Sales Representative at Cox Communications is responsible for engaging with customers considering downgrades or disconnections, building relationships, upselling, cross-selling, and negotiating to retain customers.
- The role involves using customer data to tailor solutions, understanding billing, and promoting Cox services.
- The position is full-time, based in Phoenix, AZ, with call center hours from early morning to evening, including weekends.
- Compensation includes an hourly base rate of $17.71, targeted monthly commissions of $1,382, and a total targeted annual compensation of approximately $53,430, with top performers earning over $73,531.
- The role emphasizes customer relationship management, persuasive communication, and a consultative sales approach.
- Benefits include health insurance, 401(k) with company match, paid time off, holidays, tuition reimbursement, discounts on services, and additional employee perks.
- The company values a supportive culture, growth opportunities, and innovation.
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Benefits
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k) with company match)
- Paid days off (sick leave, parental leave, vacation, holidays, volunteer time off, jury duty, military leave, voting leave)
- Flexible vacation/wellness days
- Paid time off (minimum of sixteen hours per month and seven holidays)
- Tuition reimbursement
- Adoption assistance
- Discounts on Cox services up to $300 per month
- Employee recognition and a supportive work environment
- Opportunities for growth and training
- Workplace culture emphasizing relationships and success celebration