Contentful
501-1000 employees
software-development
cloud-computing
content-management-systems
digital-experience-platforms
content-orchestration
digital-marketing
content-creation-tools
apps
backend
caas
cloud
cms
computer-software
content
developer-tools
enterprise-software
enterprises
headless-cms-software
information-technology
information-technology-and-services
internet
media
mobile
multiplatform
paas
saas
sap-store-software
services
software
vr-content-management-systems
web-content-management-software
webops-platforms
About Contentful
Like a CMS - except for the bad parts. Contentful ( is a content management developer platform that enables web and mobile developers to manage, integrate, and deliver digital content to any kind of device or service that can connect to an API - be it smart cars, VR, mobile, web, digital signage, or any new platform. We solve the complexities of content management for tens of thousands web and mobile developers, some independent and many working at enterprise customers that include Jack-in-the-box, Petsmart, Specialized, Fidelity Investments, and Urban Outfitters.
2 months ago
Strategic Customer Success Manager
Denver, Colorado - Remote
Full-time
Mid Level
Account Manager
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Description
- As a Strategic Customer Success Manager supporting Contentful’s North American Strategic Accounts, you will be the post-sale counterpart to our Strategic Account Executive.
- Together, you’ll co-own customer value, long-term growth, and executive relationships within some of the world’s largest and most complex digital organizations.
- In this role, you will act as the trusted advisor for enterprise customers—guiding them through their digital experience transformation, maximizing the ROI of their Contentful investment, and driving measurable outcomes through adoption, enablement, and strategic governance.
- You’ll partner closely with Sales, Solution Engineering, Partnerships, and Marketing to ensure the customer achieves their goals while identifying continuous opportunities for expansion.
- You will develop strategic success plans, lead business reviews, guide ongoing adoption, support upsell opportunities, and own renewal cycles.
- The role requires extensive experience in enterprise SaaS/PaaS customer success, strong understanding of digital experience ecosystems, and excellent communication skills.
- Benefits include stock options, comprehensive healthcare, parental leave, paid time off, education budgets, wellbeing stipends, and equipment stipends.
- The position must be conducted in a state where the company is registered to do business, with a salary range of $166,000 - $224,000 for Colorado residents.
- Contentful is a leading digital experience platform serving over 4,200 organizations worldwide, committed to diversity and inclusion.
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Requirements
- 10-15+ years in Enterprise Customer Success or Account Management within SaaS/PaaS, preferably Martech, CMS, personalization, or digital experience platforms.
- Proven experience managing and growing complex, multinational accounts with large stakeholder groups across digital, engineering, and marketing functions.
- Strong understanding of digital experience technology ecosystems—headless CMS, personalization engines, content orchestration, CDPs, and modern API-first architectures.
- Expertise in value realization, executive communication, strategic planning, and aligning technical capabilities to measurable business outcomes.
- Demonstrated strength collaborating with enterprise AEs to support deal strategies, expansion motions, and commercial negotiations.
- Experience leading renewals and expansions of $1M+ ARR and maintaining relationships with VP and C-suite executives.
- Ability to navigate partner ecosystems, including SIs, agencies, and technology integrators, to drive customer success and platform adoption.
- Skilled in presenting to both technical and business audiences—making complex concepts accessible, compelling, and actionable.
- A proactive, curious, and consultative approach with the ability to operate independently, think strategically, and influence without authority.
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Benefits
- Stock options for employees to share in the company's success.
- Comprehensive healthcare covering 100% of monthly health premiums for employees and 85% for dependents.
- Fertility and family building benefits, including a lifetime reimbursable wallet.
- Generous paid time off including vacation, sick days, compassion days, education days, and volunteer days.
- Company-paid parental leave.
- Annual education budget for skill development and career growth.
- Virtual and in-person events, workshops, guest speakers, and team activities.
- Annual wellbeing stipend for physical, financial, or emotional health.
- Monthly communication stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees.