Coface
1001-5000 employees
Financial Services
Insurance
Credit Insurance
Risk Management
About Coface
Coface is a global leader in credit insurance, providing companies with solutions to protect their trade receivables and manage credit risk. Founded in 1946 and headquartered in France, Coface offers services including credit insurance, debt collection, factoring, and business information to help businesses make informed decisions and secure their commercial transactions. The company operates in over 100 countries, supporting clients in managing their credit risk and improving their financial stability. Coface is committed to enabling trade and fostering economic growth by mitigating risks associated with commercial credit.
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Description
- The activities of the Debt Collection Back Office team member include full coverage of client contract back office processes for collection service contracts without direct client contact.
- Responsibilities encompass maintaining contract and client master data, processing data tables, creating user accounts, invoicing, managing reconciliation, policy issuance, and handling customer requests.
- The role involves producing contractual documents, managing policies from an IT, contractual, and billing perspective, and supporting internal teams with requests.
- Daily settlement monitoring, incident management, and process improvements are key tasks.
- The position requires adherence to compliance standards, IT security policies, and effective communication.
- Skills needed include initiative, time management, flexibility, stress resistance, service orientation, and proficiency in French (B2-C1) and English (B2).
- Technical skills include Microsoft Office, especially Excel and Word.
- A Bachelor's degree in Business, Accounting, or related fields is required, with practical experience in a similar role or in credit insurance, banking, or information collection being advantageous.
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Requirements
- Fluent in French (B2-C1)
- Fluent in English (B2)
- Sense of initiative and excellent time- and self-management
- Flexible way of working and willingness to operate within a team
- Stress-resistance and professional relationship with clients
- Service- and solution oriented
- Transparent working method
- Good oral and written expression and comprehension in all required languages
- Fast Knowledge Transfer and Steep Learning curve
- Knowledge of commercial back office processes is a plus
- General knowledge in book-keeping is a plus
- Computer and internet affinity and good technical understanding
- Ease regarding work with varying software, applications, and systems
- Professional Microsoft Office skills, especially MS Excel and MS Word
- Bachelor’s Degree in Business, Accounting or relevant field
- Graduated or first practical experiences in a comparable role
- Experience in credit insurance, information/collection/banking business is a plus
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Benefits
- Competitive remuneration
- Opportunity to build your career both locally and internationally
- Possibility to gain expertise in business information services, trade credit insurance, and finance
- Flexibility to work in a hybrid mode, blending remote and on-site work