Paradigm
51-200 employees
Venture Capital
Cryptocurrency
Blockchain
About Paradigm
Paradigm is a venture capital firm focused on supporting cryptocurrency and blockchain startups. Founded in 2018 by Fred Ehrsam and Matt Huang, Paradigm invests in early-stage companies that are building the decentralized internet and financial infrastructure of the future. The firm provides capital, strategic guidance, and operational support to help entrepreneurs scale their businesses. Paradigm is known for its deep expertise in crypto technology and its commitment to fostering innovation in the blockchain ecosystem.
📋
Description
- As an entry-level LollyLaw Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with LollyLaw.
- Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with LollyLaw.
- LollyLaw is a proud part of Paradigm, the leading provider of legal practice software solutions that help lawyers manage, automate and grow their firms.
- In this role, you will support existing customers via email and phone, diagnose and troubleshoot client issues, onboard new customers with training calls and check-ins, continuously acquire expertise in LollyLaw features, write and update help center materials, improve client retention, work with various stakeholders to help them understand evolving client needs, and perform other duties as assigned.
- The ideal candidate has 0-2 years of customer support experience, preferably in SaaS and in a law firm environment, with strong communication, problem-solving, and conflict management skills.
- Experience in legal or consulting industries is advantageous.
- The role requires a problem-solver who articulates clearly, influences stakeholders, and is familiar with user-experience design principles and data analytics.
- Benefits include a competitive salary, paid vacation, sick and parental leave, remote working flexibility, home office budget, health insurance, 401k matching, equity grants, and bi-annual company retreats.
🎯
Requirements
- 0-2 years of customer support experience
- SaaS experience preferred
- Experience in a law firm highly preferred
- Strong initiative and creative problem solving
- Strong communication skills and introspection to understand customer needs
- Able to work well with a team and independently
- Excellent conflict management skills
- Experience in the legal or consulting industry advantageous
🏖️
Benefits
- Competitive salary
- Paid vacation + sick and parental leave
- Remote working flexibility
- Budget for home office improvements
- Company culture that encourages work / life balance
- 100% paid PPO medical, vision, and dental insurance
- 401k matching
- Equity grants
- Bi-annual company retreats and other fun activities