Charlotte Tilbury
201-500 employees
Cosmetics
Beauty
Retail
About Charlotte Tilbury
Charlotte Tilbury is a British luxury beauty and cosmetics brand founded in 2013 by makeup artist Charlotte Tilbury. The company offers a wide range of makeup, skincare, and fragrance products designed to empower individuals to feel confident and beautiful. Known for its innovative formulas and glamorous packaging, Charlotte Tilbury has established a strong presence in the global beauty market, selling products through its own website, high-end department stores, and specialty retailers. The brand emphasizes inclusivity and quality, aiming to deliver professional-grade products accessible to a broad audience. With a growing international footprint, Charlotte Tilbury continues to expand its product lines and market reach.
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Description
- The Role
- We are looking for a driven, passionate superstar to join Team Tilbury as our Area Trainer, Southwest. The Area Trainer (AT) delivers the core education initiatives to field and retail employees. The AT helps to develop, instruct, educate and demonstrate the Charlotte Tilbury core values, makeup artistry, product knowledge, social acumen and our M.A.G.I.C service experience. They support healthy sell-through and maintenance of key franchises by overseeing delivery of relevant and on-time core education & event initiatives. They are responsible for ensuring a consistent Charlotte Tilbury brand experience that meets/exceeds company sales and service standards. This will be accomplished with leading on-boarding, seasonal trainings, new launch trainings, retail account trainings, in-store development, and special events. The position requires that the individual also manages company assets and expenses.
- Location- Preferably based in the San Diego area. Territory covers San Diego, CA/HI/AZ/NM/El Paso, TX.
- Reporting Relationships- Reporting to Manager, Regional Education, West
- Role Accountabilities
- Ensure Educational & Sales objectives are met by-
- Delivers territory objectives, priorities, and goals (seasonal launches, new account openings, and special events.)
- Determines area education strategy based on national initiatives and executes education plan in stores. Owns preparation and follow up.
- Ensures strong follow up action plan for all training moments.
- Works in tandem with retail partners to coordinate scheduling of all basic, seasonal, promotional, event, and in-store education.
- Provides artistry, service, and facilitation feedback and development for counter team, brand experts, and sales partners.
- Implements all Charlotte Tilbury education and training initiatives to achieve desired business results.
- Monitors training needs of assigned market to plan and lead all trainings.
- Responsible for educating retail accounts and brand experts to improve sell through & sales volume.
- Build strong relationships with store teams to ensure optimum brand partnership and awareness.
- Drive social strategy through regular participation in internal and external Social Media channels (Instagram, TikTok, etc.)
- Drives the execution of the Learning Management System platform including completion rates, retention checks & KPI reporting.
- Lead by example in the execution of all KPIs, service, sales, professionalism and personal image.
- Assessing and communicating the effectiveness on training initiatives to Area Sales and Education Manager and Director of Education.
- Evaluating training needs and conducting in-store support and in-store trainings based on the needs of the business.
- Creating educational video content to be leveraged internally and externally
- Planning, leading, and supporting sales-driving events across all retailers.
- Supporting VIP appointments and PR activations on behalf of the Charlotte Tilbury Pro Team.
- Executing trainings, events, and creating content.
- Employee Development
- Create and maintain an atmosphere in store geared to achieving sales goals.
- Ensure staff delivers consistent, excellent service in accordance with the Charlotte Tilbury standards.
- Observe and provide collaborative, hands-on feedback to teams on makeup ability, facilitation, service and selling skills.
- Oversee and conduct certifications in a timely manner for all Charlotte Tilbury employees prioritized by door volume.
- Ensure lucrative and competitive sell through of new launch and hero products through in store training on product knowledge and technique.
- Follow up on all core trainings in store providing feedback, partnership with the Account Executive and Account Coordinator and side by side leadership to yield results.
- Partner with Sales Team on measures to reduce and minimize staff turnover.
- Financial Accountabilities
- Ensure the timely submission and accuracy of company credit card expenses, expense reports and company-owned asset forms.
- Responsibility in reporting and maintaining personal and training budget within fiscal year.
- Key Selection Criteria:
- An ability to lead and provide guidance to a set team while managing multiple priorities.
- A proven history in adult learning and instructional training.
- Ability to travel 75%.
- Ability to travel internationally.
- Must be able to create winning partnerships with retailers.
- Advanced customer service, artistry, social media and public speaking skills.
- Experience with multiple retailers including Sephora, Ulta, Nordstrom, Blue Mercury, and Cos Bar.
- Ability to manage and lead high volume activity.
- Ability to work independently with integrity and efficiently in a fast-paced environment.
- Intermediate skills in MS Office including: MS Word, Powerpoint, Excel, and Outlook.
- Excellent communicator, both written and oral.
- Fluent in English (mandatory), plus fluent in Spanish (preferred).
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Requirements
- An ability to lead and provide guidance to a set team while managing multiple priorities.
- A proven history in adult learning and instructional training.
- Ability to travel 75%.
- Ability to travel internationally.
- Must be able to create winning partnerships with retailers.
- Advanced customer service, artistry, social media and public speaking skills.
- Experience with multiple retailers including Sephora, Ulta, Nordstrom, Blue Mercury, and Cos Bar.
- Ability to manage and lead high volume activity.
- Ability to work independently with integrity and efficiently in a fast-paced environment.
- Intermediate skills in MS Office including: MS Word, Powerpoint, Excel, and Outlook.
- Excellent communicator, both written and oral.
- Fluent in English (mandatory), plus fluent in Spanish (preferred).
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Benefits
- Generous staff discount to use on all products
- Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
- Medical, dental, and vision benefits
- Commuter Benefits (Pre-tax)
- Flex Spending Account (FSA)
- Employee Assistance Program (EAP)
- 401(k) with Company match
- Paid Time Off
- Birthday PTO