Brightspeed
1001-5000 employees
Telecommunications
Internet Service Provider
Broadband
About Brightspeed
Brightspeed is a telecommunications company focused on providing high-speed internet, phone, and TV services primarily to rural and suburban communities across the United States. Founded in 2022 as a spin-off from Lumen Technologies' local telephone assets, Brightspeed aims to invest in and upgrade broadband infrastructure to bridge the digital divide. The company is committed to delivering reliable, affordable connectivity solutions to underserved areas, supporting economic growth and digital inclusion. Brightspeed operates a large fiber network and offers a range of residential and business communication services.
4 months ago
Dispatch Specialist
Charlotte, North Carolina - Hybrid
Full-time
Entry Level
Dispatch Specialist
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Description
- Brightspeed is looking for a Dispatch Specialist I to join our team!
- As a Dispatch Specialist I you will be responsible for monitoring the workflow for technicians, evaluating and reassigning work as needed.
- In this key role you will provide updates and status information on the progress of work and escalating as appropriate.
- Your responsibilities include utilizing systems to monitor workflow, reassigning work to technicians, regulating work volumes, communicating with technicians and departmental staff, analyzing service orders and repair tickets, ensuring accurate processing, and contacting customers to schedule or confirm appointments.
- The role emphasizes customer satisfaction and efficient dispatch operations to support Brightspeed’s fiber network expansion and customer service goals.
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Requirements
- High School, GED or equivalent education and relevant experience
- 2+ years of related experience
- Ability to prioritize with good time management skills
- Strong customer service background
- Excellent communication skills
- Must have PC skills and be well versed in Microsoft Windows
- Understanding of team collaboration & alignment
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Benefits
- Competitive medical, dental, and vision insurance
- Life insurance
- Employee assistance program
- 401K plan with company match
- Paid time off and vacation
- Voluntary benefits
- Wellness programs