Betclic Group
501-1000 employees
Online Gambling
Sports Betting
Gaming
Entertainment
About Betclic Group
Betclic Group is a leading European online gambling company specializing in sports betting, casino games, and poker. Founded in 2005, the company operates multiple brands and offers a comprehensive digital platform for betting enthusiasts across several countries, including France, the UK, and Italy. Betclic Group is committed to providing a secure, responsible, and innovative gaming experience, leveraging technology to enhance user engagement and market reach. With a strong presence in regulated markets, the company focuses on compliance, customer satisfaction, and continuous product development to maintain its competitive edge in the online gaming industry.
3 months ago
Customer Service Agent
Sliema - Hybrid
Full-time
Mid Level
Customer Service Agent
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Description
- The Customer Service Agent interacts with customers in response to enquiries and complaints relating to Betclic's products and services, as well as implementing proactive measures to ensure customer satisfaction.
- Responsibilities include understanding products such as poker, sports betting, casino, and live casino, assisting with technical and financial issues, handling support via email and chat, maintaining standard responses, reporting urgent issues, and supporting marketing campaigns.
- The role requires proven experience in customer service, excellent communication skills in Polish and English, computer literacy, attention to detail, and a customer-focused attitude.
- Benefits include travel & leisure allowance, fitness benefit, meal allowance, private health insurance after 6 months, private pension scheme after 6 months, relocation package, hybrid work from Malta, remote work flexibility, skills development, and career growth in an international environment.
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Benefits
- Travel & Leisure benefit up to €600 per year.
- Fitness benefit up to €30 per month.
- Meal allowance.
- Private health insurance after 6 months of employment.
- Private pension scheme after 6 months of employment.
- Relocation package.
- Hybrid work arrangement from Malta.
- Possibility to work remotely from home country for few weeks per year.
- Constant focus on skills development with a personalized annual training program.
- Career development in an international environment.