Babylist
1-10 employees
retail
information-services
consumer-servicesservices
digital-accessibility-services
family-planning-centers
e-commerce
age-groups
babies
baby
bridging-online-amp-offline
bridging-online-offline
consumer-internet
consumers
demographies
digital-media
ecommerce
family-tech
information-technology
internet
kids
marketplace
parenting
services
women-focused
About Babylist
Having a baby is one of the biggest life changes people face. Babylist makes this journey to parenthood less overwhelming. We empower new parents and connect them to their village. Our baby registry is used by 20% of expecting families in the United States (and growing). In 2016 there were $100,000,000 of gifts given from our registries. Our users love Babylist. We are continuing to create useful content and tools that help our users through pregnancy to parenthood.
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Description
- Babylist is seeking a Vice President of Customer Support & Revenue Cycle Management to lead critical functions that support the user experience and revenue operations.
- The role involves defining vision, building systems, leveraging AI, and managing teams to deliver excellent service at scale.
- The VP will own operational models, develop strategic plans, establish policies for AI-enabled support, and ensure compliance with healthcare, privacy, and financial standards.
- The position requires extensive experience in user experience, customer support, or operations, with a focus on data-driven decision-making, team development, and cross-functional collaboration.
- The role also involves partnering with finance, product, engineering, and technology teams to optimize performance, forecast demand, and implement automation and AI solutions.
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Requirements
- 15+ years of experience leading user experience, customer support, or operational functions in a tech-forward, user-centric environment
- Experience with revenue cycle management or healthcare operations is a plus
- Proven track record of developing strategy in high-growth, user-centered companies
- Owned large-scale, user-facing systems and operations
- Experience working closely with Engineering and Product teams
- Understanding of AI and machine learning in support systems
- Built operational mechanisms to measure team performance, user satisfaction, and quality
- Experience in building and scaling organizations and culture
- Partnered with Finance to build financial models and improve operational efficiency
- Served as an executive and company leader, driving alignment across departments
- Not required but valued: experience in healthcare billing, insurance claims, privacy, and financial compliance
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Benefits
- Company-paid medical, dental, and vision insurance
- Retirement savings plan with company matching and flexible spending accounts
- Generous paid parental leave and PTO
- Remote work stipend to set up your office
- Perks for physical, mental, and emotional health, parenting, childcare, and financial planning