Anthropics
11-50 employees
About Anthropics
Anthropics Technology Ltd is a software research and development company, with a world-class record of innovation in graphics and animation software. Based in London, England, the company began its commercial operations by developing uniquely powerful animation software for leading companies in the mobile telecoms industry including Nokia, Vodafone and others. Since then, the company has created Portrait Professional - the world's first intelligent portrait retouching software. Recently rebranded as PortraitPro, and now in version 12, it continues to be the market leader in portrait editing software. Based on extensive in-house research, the software has been trained with hundreds of photos of people, so it actually knows about human appearance and beauty. Consequently, PortraitProfessional (PortraitPro) is massively faster and easier to use than general-purpose touch-up software.
4 months ago
Manager, IT Support & Operations
📋
Description
- Anthropic is seeking a Manager, IT Support & Operations to lead their worldwide IT support and operational functions.
- The role includes defining strategic vision, building and managing a high-performing team, designing 24/7 support models, and implementing automation to improve employee experience.
- The manager will collaborate with various teams, manage budgets, and ensure security and efficiency in IT services.
- The position requires experience in IT support, leadership of distributed teams, familiarity with ITIL, and a security-first mindset.
- The company values impact-driven research and offers a collaborative environment with competitive benefits.
🎯
Requirements
- 10+ years of experience in IT support and operations
- 5+ years leading globally distributed teams
- Experience designing and operating follow-the-sun or 24/7 support models
- Experience managing managers and building organizational capability
- Strong familiarity with ITIL frameworks and IT service management best practices
- A security-first mindset with experience operating in high-security environments
- Comfort with ambiguity and rapidly shifting priorities
- Excellent judgment and ability to balance user experience with security
- Strong communication skills and influence with cross-functional leaders
- Budget ownership and vendor management experience
🏖️
Benefits
- Competitive compensation package including salary, equity, and benefits
- Generous vacation and parental leave
- Flexible working hours
- Hybrid work policy requiring at least 25% in-office presence
- Visa sponsorship available
- Supportive and collaborative research environment
- Opportunity to work on impactful AI research projects
- Office space in San Francisco
- Guidance on AI usage policies