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Description
- Allica Bank is the UK’s fastest growing company and fintech firm, dedicated to supporting established SMEs.
- The Fraud Analyst role involves proactive fraud risk review, managing investigations, recovering funds, supporting dispute and reconciliation processes, and identifying new fraud trends.
- The position requires strong knowledge of transaction and payments fraud, excellent communication skills, and technical proficiency with MS Excel, PowerPoint, SharePoint, and Outlook.
- The role offers opportunities to learn about cardholder disputes, transaction processing, and payments, with a focus on delivering the right outcomes for customers and the bank.
- The bank emphasizes flexible working, employee development, and a diverse, inclusive environment.
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Requirements
- Fraud Investigation experience is essential.
- Strong knowledge of transaction and payment processing rules, regulations, and platforms.
- Excellent communication skills, both written and verbal.
- Enjoys a variety of activities and can switch priorities as needed.
- Strong customer focus and doing the right thing.
- Good negotiation skills and ability to handle challenging situations under pressure.
- Relationship management skills and stakeholder engagement.
- Strong technical skills, especially MS Excel, PowerPoint, SharePoint, Outlook.
- Excellent communication and leadership skills.
- Organisational and time-management skills.
- Attention to detail.
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Benefits
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave