Affirm
1001-5000 employees
Financial Services
Fintech
Consumer Finance
Payments
About Affirm
Affirm is a financial technology company that provides point-of-sale financing and buy now, pay later (BNPL) solutions to consumers and merchants. Founded in 2012, Affirm aims to offer transparent, flexible, and simple credit options without hidden fees or compounding interest, empowering consumers to make purchases with confidence. The company partners with a wide range of retailers to integrate its payment solutions, enhancing the shopping experience by allowing customers to split purchases into manageable payments. Affirm is publicly traded on NASDAQ under the symbol AFRM and has established itself as a leading player in the fintech and consumer finance sectors.
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Description
- Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
- The Senior Director of Operations will lead the global Operations team, responsible for developing and executing operational strategies across multiple pillars including customer and merchant servicing, fraud operations, vendor management, workforce management, training, quality assurance, process improvement, knowledge systems, and risk governance.
- The role involves managing a team of nearly 200 Affirmers and a vendor network with over 4,000 agents, ensuring adherence to SLAs, optimizing operational outcomes, and driving growth and efficiency.
- The candidate must be analytical, hands-on, collaborative, and capable of scaling teams in a dynamic environment.
- Extensive cross-functional partnership with Product, Engineering, Analytics, Finance, Legal, and Compliance is required.
- The role also involves developing talent, handling servicing and fraud operations, and working with executive and regulatory stakeholders.
- The position offers a competitive salary range, remote work flexibility, and benefits including health coverage, stipends, time off, and stock purchase plans.
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Requirements
- At least 15+ years of customer and merchant servicing, fraud operations, and strategic workforce management experience
- Experience at B2B2C companies in complex operational environments
- Engaged with executives, board members, and regulators
- Proven ability to develop comprehensive strategies
- Led a team of 100+ operational individuals with experience in scaling and building teams
- Morally aligned with Affirm's vision and mission
- Extremely data-oriented and analytical
- Strategic and dynamic mindset to drive strategy
- Results-driven, forward-thinking, problem-solving skills
- Thrives in a fast-paced, innovative environment
- Experience in high-growth, technology-driven companies, preferably in financial services or regulated industries
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Benefits
- 100% subsidized medical coverage for employee and dependents
- Dental and vision coverage
- Flexible Spending Wallets for technology, food, lifestyle, and family expenses
- Competitive vacation and holiday schedules
- Employee stock purchase plan (ESPP) at a discount
- Remote-first work environment
- Generous stipends for health, wellness, and tech spending