Ada Commerce GmbH
51-200 employees
E-commerce
Retail
Technology
About Ada Commerce GmbH
Ada Commerce GmbH is a technology-driven e-commerce company specializing in providing innovative solutions for online retail businesses. Founded in 2018 and headquartered in Germany, Ada Commerce focuses on optimizing digital sales channels through advanced software and data analytics. The company aims to empower retailers by enhancing customer experience and streamlining operations with its proprietary platform. Ada Commerce serves a diverse client base across Europe, helping brands scale their online presence effectively.
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Description
- Ada Commerce GmbH, a manufacturer and online retailer for heating and bathroom products, is seeking customer-focused support staff.
- The role involves working in a modern ticket system, resolving cases professionally, and maintaining friendly communication.
- The first 1-2 months require on-site training in Neuss, after which the position is fully remote.
- Responsibilities include processing tickets, checking complaints, handling phone calls, managing returns, coordinating payment cases, documenting processes, recognizing quality issues, responding to social media messages, managing reviews, maintaining templates/FAQs, monitoring SLAs/KPIs, and performing related tasks.
- The ideal candidate must have excellent German language skills, customer service mindset, initiative, and experience with e-commerce support, payments, or logistics is a plus.
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Requirements
- Very good German language skills in spoken and written form (clear, error-free) – mandatory
- Discipline, customer friendliness, resilience
- Service mindset: calm, solution-oriented, reliable
- Initiative with focus on company interests (cost/benefit)
- Routine with PC/web tools (tickets, CRM, shop, Office); fast typing speed
- Experience in e-commerce support/payments/logistics is a plus
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Benefits
- Remote work after onboarding (1–2 months in Neuss)
- Fair pay depending on competence and responsibility
- Small team, flat hierarchy, direct contact with management
- Steep learning curve and insight into all areas (shop, logistics, payments)
- On-site: free water and coffee, 2–3 times/week warm lunch (own cook)
- Quiet location, own courtyard with parking
- Quick application process; include start date and salary expectations